About this Event
We are very happy to welcome Dr. Fabrizio Dell'Acqua (Harvard Business School), who will present his research "The Cybernetic Teammate: A Field Experiment on Generative AI and Teamwork"
Location: TUM · Building 5, 2nd floor, Room 2553
Abstract: We examine how artificial intelligence impacts three core pillars of collaboration—performance enhancement, expertise integration, and social engagement—through a pre-registered field experiment with 791 professionals at Procter & Gamble, a global consumer packaged goods company. Working on real product innovation challenges, professionals were randomly assigned to work either with or without AI, and either individually or with another professional in new product development teams. Our findings show that (1) AI significantly enhances performance: individuals with AI matched the performance of teams without AI, suggesting that AI can effectively replicate certain benefits of human collaboration. Moreover, (2) AI helps bridge functional silos: without AI, R&D professionals tended to suggest more technical solutions, while Commercial professionals leaned toward commercially-oriented proposals. Professionals using AI produced more balanced solutions, regardless of their professional background. (3) AI’s language-based interface prompted more positive self-reported emotional responses among participants, suggesting it can fulfill part of the social and motivational role traditionally offered by human teammates. Finally, decomposing the innovation process suggests that AI primarily enhances the quality of generated ideas, shifting the distribution of creative output upward, while human judgment retains value in evaluative selection. This finding highlights the multiple and complementary roles that human and AI partners can play in new product development tasks and creative problem solving. More generally, our results suggest that AI adoption in knowledge work affects not only performance but also how expertise and sociality appear within teams, offering insights into the impact of GenAI on collaborative work within organizations.
We are looking forward to an exciting talk. Faculty, students, and guests are welcome.
Event Venue & Nearby Stays
TUM School of Management, Arcisstraße 21, München, Germany
EUR 0.00
