About this Event
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Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks included
Course Overview
In the era of hybrid work, communication is often text-based, video-based, or asynchronous. This course helps professionals build emotional intelligence that applies specifically to digital communication. Participants will learn how to convey empathy online, read emotional cues through screens, reduce misunderstandings, and foster trust in remote teams. Through real examples, virtual interaction exercises, and communication simulations, attendees will develop confidence and clarity in online collaboration. The result: stronger relationships, increased engagement, and a more connected digital work culture.
Learning Objectives
By the end of this course, you will be able to:
- Communicate with empathy across digital and hybrid platforms
- Recognize emotional cues in text and video conversations
- Build trust, belonging, and engagement in remote teams
- Resolve misunderstandings before they escalate
- Create psychologically safe virtual communication environments
- Apply DEQ tools daily in collaboration and leadership activities
Target Audience
- Remote and hybrid team leaders
- HR professionals and organizational culture builders
- People managers and team leads
- Customer success and support professionals
- Educators, training facilitators, and project coordinators
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Why Choose This Course?
Most workplaces now rely heavily on digital communication — but emotional understanding often gets lost online. This course helps professionals humanize virtual interactions, reduce miscommunication, and build stronger, more trusting work relationships. By improving digital empathy and clarity, teams experience smoother collaboration, higher engagement, and more positive workplace culture.
📧 Contact us today to schedule a customized in-house, face-to-face session: [email protected]
Agenda
Module 1: Understanding Digital Emotional Intelligence
Info: • What is DEQ and why it matters today
• Emotional signals in digital vs face-to-face communication
• How digital miscommunication happens
• Icebreaker
Module 2: Communicating with Clarity and Empathy Online
Info: • Tone control in chat, email, and messaging tools
• Conveying warmth and presence in virtual conversations
• Choosing the right medium for the message
• Practice Exercise
Module 3: Reading Emotional Cues in Hybrid Work
Info: • Recognizing stress, disengagement, or confusion virtually
• Using video, voice, and text cues effectively
• Encouraging psychological safety in digital environments
• Case Study
Module 4: Building Trust and Connection in Remote Teams
Info: • Leading inclusive virtual meetings
• Strengthening rapport across distance
• Strategies for remote conflict resolution
• Role Play Simulation
Module 5: Digital Boundaries and Healthy Communication Norms
Info: • Managing message overload and burnout
• Setting expectations for response time and availability
• Respectful and mindful communication habits
• Scenario Exercise
Module 6: DEQ for Leadership and HR
Info: • Promoting emotional connection and transparency
• Coaching and feedback online
• Supporting team well-being remotely
• Team Exercise
Module 7: Personal DEQ Action Plan
Info: • Evaluate your own digital communication behaviors
• Identify improvement areas and emotional strengths
• Create a sustainable daily practice
• Action Plan Presentation
Event Venue & Nearby Stays
Regus ON, London – London City Centre, 380 Wellington Street#Tower B, 6th Floor, London, Canada
CAD 508.44 to CAD 611.94
