About this Event
Group Discounts:
- Save 10% when registering 3 or more participants
- Save 15% when registering 10 or more participants
About This Course
Duration: 1 Full Day (8 Hours)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, Snacks and beverages will be provided during the session
If you would like weekend training sessions, kindly reach out to us at [email protected] for availability and scheduling.
Course Overview
Effective Group Behaviour Management is a focused program that equips participants with practical strategies to understand, influence, and manage diverse group dynamics in professional settings. It covers key areas such as communication styles, conflict resolution, team engagement, and fostering a collaborative environment to enhance overall group performance and productivity.
- Learning Objectives
- Understand the causes and patterns of difficult group behaviour
- Identify disruptive, resistant, and unproductive group dynamics
- Develop strategies to manage conflict calmly and effectively
- Improve communication skills for handling challenging group situations
- Build confidence in guiding groups toward positive interaction
- Apply practical techniques to maintain control and cooperation
- Strengthen the ability to create a respectful and productive group environment
Target Audience
- Team leaders and supervisors
- Managers and department heads
- Trainers and facilitators
- HR professionals
- Customer service teams
- Corporate employees working in groups
- Anyone who handles group discussions, meetings, or team interactions
Why Choose This Course?
This course focuses on practical, real-world strategies to manage difficult group behaviour, providing actionable techniques, building confidence in handling conflict and resistance, and using relatable scenarios for easy workplace application.
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Want to train your entire team?
This in-house session is a convenient and cost-effective way to deliver training directly at your workplace. It can be customized to match your team’s specific challenges, industry needs, and learning goals. The content, examples, and activities can also be tailored to suit your organization’s environment and level of experience, ensuring a more relevant, engaging, and impactful learning experience for your team.
📧 Contact us today to schedule a customized in-house session: [email protected]
Agenda
1. Understanding Difficult Group Behaviour
Info:
Identify common signs of difficult group behaviour in different settings
Explore why group behaviour becomes challenging
Recognize the impact of negative behaviour on teamwork and outcomes
Activity: Icebreaker
2. Causes and Triggers of Group Conflict
Info:
Understand the root causes of tension within groups
Learn how personality differences influence group behaviour
Identify common triggers that lead to disagreement and resistance
Activity: Case Study
3. Communication Strategies for Managing Groups
Info:
Use clear communication to reduce misunderstandings
Apply active listening to handle difficult responses
Develop confidence in responding calmly and professionally
Activity: Role Play
4. Conflict Resolution in Group Settings
Info:
Learn practical methods to address conflict early
Manage disagreement without escalating tension
Encourage respectful dialogue and mutual understanding
Activity: Simulation
5. Managing Disruptive and Resistant Behaviour
Info:
Handle dominant, silent, or uncooperative group members effectively
Maintain control while encouraging positive engagement
Use assertive techniques to guide group behaviour
Activity: Activity
6. Building Positive Group Dynamics
Info:
Promote cooperation and shared responsibility in groups
Create an environment that supports trust and respect
Strengthen group participation through constructive interaction
Activity: Icebreaker
7. Applying Skills to Real Workplace Situations
Info:
Transfer learned techniques to practical group challenges
Respond effectively to real-time behavioural issues
Build long-term confidence in managing difficult groups
Activity: Case Study
Event Venue & Nearby Stays
AL, Birmingham - SouthBridge (HQ), 2100 SouthBridge Parkway,, Birmingham, United States
GBP 663.74 to GBP 845.76
