About this Event
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 16 PDUs
Certification: Course Completion Certificate
Refreshments: Lunch, snacks, and beverages will be provided during the session to keep you energized and focused.
Course overview:
Emotional Intelligence (EI) is the ability to recognize, understand, and manage your own emotions while effectively perceiving and influencing the emotions of others. Though its origins date back to early 20th century psychology, the concept was popularized by Wayne Payne in 1985.
This interactive workshop helps you strengthen self awareness and self management, which are key aspects of EI. Developing these skills enhances workplace effectiveness, leadership presence, and interpersonal relationships
Key Takeaways:
By the end of this course, you will be able to:
- Explore the Emotional Intelligence competency framework and its practical applications.
- Assess your current emotional intelligence and identify areas for growth.
- Learn strategies to sustain positivity, energy, and motivation.
- Understand how emotions influence thinking, goal-setting, relationships, and decision-making.
- Manage high-pressure situations while maintaining performance and standards.
- Build emotional resilience and maturity for personal and professional growth.
- Take ownership of your emotions and minimize blame or complaints.
- Implement emotional intelligence strategies effectively in the workplace.
Who Should Attend:
This course is perfect for anyone looking to enhance their emotional intelligence skills, regardless of their role or experience.
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Why This Course Is the Right Fit for You?
This Emotional Intelligence course isn’t about vague theories or textbook definitions. It’s a hands-on experience filled with practical tools, real-life scenarios, and proven strategies. Whether you're leading a team, navigating workplace dynamics, or aiming for personal growth—this course equips you to understand emotions, manage responses, and build stronger, more impactful connections
📧Ready to bring this powerful workshop to your team? Contact us at [email protected] to schedule your customized in-house session.
Agenda
Introduction to Emotional Intelligence
Info: ● Self-Management
● Self-Awareness
● Self-Regulation
● Self-Motivation
● Empathy
Core EI Skills
Info: ● Accurate Emotional Perception
● Using Emotions to Enhance Thought
● Understanding Emotional Signals
● Emotional Management
Verbal Communication
Info: ● Active Listening
● Effective Questioning
● Communicating with Authenticity
Non-Verbal Communication
Info: ● Interpreting Body Language
● Emotional Cues in Communication
● The Power of Delivery
Social Awareness & Responsibility
Info: ● Benefits of EI
● Expressing Emotions Effectively
Emotional Regulation Techniques
Info: ● Perspective Shifting
● Self-Awareness Tools
● Healthy Compromise
Building Emotional Control
Info: ● Coping Strategies
● Relaxation Methods
● Integrating Techniques
Workplace Applications (Part I)
Info: ● Managing Emotions at Work
● Constructive Conflict Resolution
● EI in Professional Interactions
Workplace Applications (Part II)
Info: ● Optimism vs. Pessimism
● Finding Emotional Balance
Making a Lasting Impact
Info: ● First Impressions
● Situational Assessment
● Assertiveness with Respect
Conclusion & Reflection
Info: ● Inspirational Insights
● Summary of Key Learnings
● Personal Action Plans and Feedback
Event Venue & Nearby Stays
Regus - ON, Ottawa - Albert & Metcalfe, 116 Albert Street Suite 200 & 300, Ottawa, Canada
CAD 565.37
