Create a safer library by learning to de-escalate conflicts with compassion and confidence.
About this Event

Course Overview

In this 2-hour online course, you will learn trauma-informed practices for de-escalation in order to maintain a calm environment at your library. You will learn tools that focus on proactive preparation to ensure you are set up for success and can diffuse potential moments of conflict or tension. Live sessions will be available on-demand.

You will leave this 2-hour course with tools and confidence to de-escalate conflicts in real time as they emerge in your library.

See the full course description and program.

Group Rates

We offer discounts for groups of 3 or more.

For larger groups of 15 or more, we offer the option to apply group rates across multiple courses to receive significant discounts. For more information, select “Bulk Course Credits Packages” in the form below.

Request a group discount!

On-Demand Access

All live guest speaker sessions are recorded and available on demand for six months following the initial broadcast as a part of your purchase.

Support

For support with online courses, contact us at [email protected]

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