About this Event
This half day session is focuses on general de-escalation techniques and communication skills, and is helpful for those that are customer or public facing as well as when working with colleagues to enhance communication, customer service, and de-escalation skills. Knowing how to convey information effectively and respectfully, as well as how to de-escalate a situation is an important skill in public service. Recognizing that we cannot control how others behave, much of the focus is on self-awareness and proactive strategies, as we can influence how others behave through our own behavior, approach, and response to ensure we don’t unintentionally self-escalate a situation - or make a tough situation worse. Of the 4 phases… prevention, escalation, crisis, and recovery/restoration, we will focus on the first two.
Instructor:
Aimee Reiner, Director of Health Safety & Risk Management, The Trust
Mark Freeborn, Public Safety Loss Prevention Specialist, The Trust
Who Should Attend: Employees and supervisors from any department - especially those that are public facing.
Registration Information:
- Available to Members of The Trust's Property/Liability and/or Workers' Compensation Programs.
- Advance registration is required.
- Registration is limited to 4 employees per Member.If you have additional employees you would like added to our wait list, please let us know.
- Deadline for registration is Friday, October 17, 2025.
- There is a $50 "NO SHOW" fee for anyone who registers but then fails to attend the training.
Event Venue & Nearby Stays
Rhode Island Interlocal Risk Management Trust, 10 Hemingway Drive, East Providence, United States
USD 0.00
