CX Trends: Best Practices & Metrics

Zendesk has reviewed over 4,400 early-stage companies to see how CX tactics/strategies at high-growth companies were different from slower growth startups. The data shows that while there is no one-size-fits-all approach, startup success stories have one thing in common: the ability to provide more holistic support to customers from the beginning. Founders and CX leaders will walk away with tactical steps to implement into their CX immediately.

Speaker: Michaela Keady, VC & Startup Partnerships @ Zendesk

About the speaker: Michaela Keady Michaela manages VC & Startup Partnerships for Zendesk - focused on the East Coast. She started her career as an analyst at RPM Ventures in Ann Arbor, MI (Go Blue!) and later moved to San Francisco to be a manager at Salesforce Ventures. In addition to VC, Michaela has experience implementing software solutions at small, growing companies. Michaela lives in Brooklyn, NY and in her free time is practicing her Italian and sharpening her backgammon skills.

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Event Venue & Nearby Stays

Leslie Entrepreneurs Lab, 16 Washington Place, New York, United States