CX Leadership Development Masterclass & Certification

Fri, 20 Feb, 2026 at 09:00 am

Ciêla Resort & Spa | Lusaka

Chartered Institute Of Customer Management Zambia - CICM Zambia
Publisher/HostChartered Institute Of Customer Management Zambia - CICM Zambia
CX Leadership Development Masterclass & Certification
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? INTRODUCING THE CX LEADERSHIP MASTERCLASS ?
We are excited to introduce our Leadership Development Masterclass for CX Leaders, a one‑day, high‑impact experience designed to equip leaders with the mindset, influence, and tools needed to drive transformation from Day One.
As we step into a new year, one truth becomes clearer than ever is that CX teams don’t rise because of processes, they rise because of leadership.
In 2026, the organizations that will win are those led by individuals who set the tone early, communicate with clarity and inspire their teams to deliver consistently exceptional customer experiences.
To be part of this revolutionary event, reach out to us via the following avenues:
Email: [email protected]
Calls/WhatsApp: 0963337530 / 0779390026
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Event Venue

Ciêla Resort & Spa, Ngwerere Road,Lusaka, Zambia

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