About this Event
Group Discounts:
- Save 10% when registering 3 or more participants
- Save 15% when registering 10 or more participants
About This Course
Duration: 1 Full Day (8 Hours)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, Snacks, and beverages will be provided during the session
Course Overview
Providing outstanding customer service can make the difference between gaining, keeping, or losing a customer. In this one-day Customer Service Essentials training course, you gain foundational knowledge, leverage proven techniques, and apply best practices that will help develop and maintain mutually beneficial relationships with your customers, while continuing to grow your customer base. Gaining these essential customer service skills can help your company boost their customer retention and acquisition metrics.
Learning Objectives
You Will Learn How To:
● Adopt a confident, consistent approach that ensures great service
● Apply best practice communication techniques to connect with your customers
● Choose and apply techniques that create customer loyalty and exceed expectations
● Respond positively and constructively to customer problems
Who can Attend?
No formal prerequisites are required to attend this course.
Why Choose This Course?
This program is ideal if you want to consistently deliver exceptional customer experiences that build trust and loyalty. It equips you with practical communication techniques, complaint-handling strategies, and confidence-building tools that help you respond effectively in any customer interaction. Whether you are new to customer service or looking to refine your approach, this course strengthens your ability to create positive, lasting impressions that drive customer satisfaction and business growth.
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Can this Customer Service Essentials training be customized for our organization?
Yes, we offer customized in-house Customer Service programs tailored to your industry, customer challenges, service standards, and organizational goals. The training can incorporate your real customer scenarios, service policies, and performance metrics to ensure immediate application and measurable improvement in customer satisfaction and loyalty. Delivery format, duration, and focus areas can be adjusted to meet your business objectives.
📧 Contact us today to schedule a customized in-house, face-to-face session: [email protected]
Agenda
Module 1 : Assessing your attitude to customer service
Module 2 : Practicing verbal and vocal skills
Module 3 : Handling customer complaints and difficult situations
Module 4 : Demonstrating empathy and building rapport
Module 5 : Defining the Golden Rules for Success
Event Venue & Nearby Stays
regus ON, Ottawa - Albert & Metcalfe, 116 Albert Street Suite 200 & 300, Ottawa, Canada
CAD 605.73 to CAD 776.51
