Customer Service Essentials 1-Day Workshop |Shreveport, LA

Thu, 13 Nov, 2025 at 09:00 am to Thu, 09 Jul, 2026 at 05:00 pm UTC-06:00

For venue details reach us at [email protected] | Shreveport

LearneRRing
Publisher/HostLearneRRing
Customer Service Essentials 1-Day Workshop |Shreveport, LA
Advertisement
Get ready to level up your customer service skills in this interactive workshop where you'll learn essential tips and tricks for success.
About this Event

Event Details
  • Duration: 1-Day Practical Training (8 Hours)
  • Timing: 9:00 AM – 5:00 PM (including breaks)
  • Location: Location shared via email ( Complete Address )
  • Format: Classroom Training (Virtual option available on request)
  • Language: English
  • Certificate: Course Completion Certificate
  • PDUs Awarded: 8 Professional Development Units
  • Contact: [email protected]




Event Description:

Delivering excellent customer service is no longer optional — it’s essential for business success.
Join our Customer Service Essentials 1-Day Workshop and learn how to create positive customer experiences that drive loyalty, trust, and long-term satisfaction.

This interactive and practical training course is designed for frontline staff, customer service representatives, sales teams, support executives, and anyone interacting directly with customers.

Through engaging discussions, real-life case studies, and role-play exercises, you will master proven techniques for handling customer complaints, managing difficult situations, and building rapport with customers in person, on the phone, and online.

By the end of this program, you will walk away with the confidence, communication skills, and mindset to deliver exceptional customer experiences that exceed expectations and strengthen your company’s reputation.


Learning Objectives:

✅ Understand the importance of customer service excellence in business success
✅ Develop a positive and professional customer service attitude
✅ Learn best-practice communication and listening techniques
✅ Handle complaints and challenging customers with confidence
✅ Build trust and long-term relationships through empathy and rapport
✅ Identify and apply the “Golden Rules” for service success


Who Should Attend:
  • Customer Service Representatives
  • Frontline Staff and Call Center Agents
  • Sales and Support Executives
  • Team Leaders and Supervisors
  • Anyone who interacts with customers and wants to improve service quality

Workshop Agenda (9:00 AM – 5:00 PM):

09:00 AM – 09:30 AM:
Welcome, Introductions, and Workshop Overview
• Icebreaker activity
• Understanding the impact of great customer service

09:30 AM – 10:30 AM:
Module 1: Assessing Your Attitude Toward Customer Service
• Identifying your current service mindset
• The importance of attitude in customer interactions
• Self-assessment and feedback exercise

10:30 AM – 10:45 AM:
Morning Tea / Coffee Break

10:45 AM – 12:00 PM:
Module 2: Effective Communication Skills for Great Service
• Practicing verbal, vocal, and non-verbal communication
• The power of tone and active listening
• Communicating empathy and understanding

12:00 PM – 01:00 PM:
Module 3: Building Rapport and Customer Relationships
• Demonstrating genuine care and respect
• Creating emotional connections that lead to loyalty
• Golden tips to exceed expectations

01:00 PM – 02:00 PM:
Lunch Break

02:00 PM – 03:15 PM:
Module 4: Handling Customer Complaints and Difficult Situations
• Turning complaints into opportunities
• Responding with empathy and professionalism
• De-escalation techniques for angry customers

03:15 PM – 03:30 PM:
Afternoon Refreshment Break

03:30 PM – 04:30 PM:
Module 5: Defining the Golden Rules for Service Success
• The “10 Golden Rules” of customer service excellence
• Applying best practices from world-class organizations
• Group activity: Designing your service commitment plan

04:30 PM – 05:00 PM:
Action Planning and Workshop Wrap-Up
• Developing your personal service improvement plan
• Key takeaways and closing remarks
• Certificate of Completion distribution


Key Benefits:

⭐ Strengthen your customer relationships and retention
⭐ Improve satisfaction scores and customer loyalty
⭐ Communicate confidently and professionally in all situations
⭐ Turn difficult customers into loyal advocates
⭐ Gain practical tools to implement immediately


🎓 Certification

All participants will receive a Certificate of Completion from LearneRRing, recognizing their achievement.

Exclusive OffersGroup Discounts:10% off for groups of 5-10 participants15% off for groups of 11-20 participants
Corporate & Team Training Available

Want this course delivered at your workplace or for your team? We offer customized onsite and virtual sessions for companies.📩 Email us at [email protected] for details.


Event Photos
Event Photos
Event Photos
Event Photos
Event Photos
Event Photos
Advertisement

Event Venue & Nearby Stays

For venue details reach us at [email protected], PH: +1 505 369 2908, Shreveport, United States

Tickets

USD 519.25 to USD 778.50

Icon
Concerts, fests, parties, meetups - all the happenings, one place.

Discover more events by tags:

Workshops in ShreveportVirtual in Shreveport

Ask AI if this event suits you:

More Events in Shreveport

Dixie Gin Spring 2026 Wedding Faire
Sun, 26 Apr at 02:00 pm Dixie Gin Spring 2026 Wedding Faire

6596 Sentell Rd, Shreveport, LA, United States, Louisiana 71107

Biscuit Baking: Choose Your Own Adventure
Sun, 26 Apr at 02:00 pm Biscuit Baking: Choose Your Own Adventure

3311 Line Ave

Aaron D. Wilson and the East Texas Brass Collective: Organ and Brass in Concert!
Sun, 26 Apr at 03:00 pm Aaron D. Wilson and the East Texas Brass Collective: Organ and Brass in Concert!

Cathedral of St. John Berchmans

Morning Star Dinner Theatre
Sun, 26 Apr at 05:00 pm Morning Star Dinner Theatre

5340 Jewella Ave, Shreveport, LA, United States, Louisiana 71109

We Praise Thee, O God\u2026 A Choral and Orchestral Concert
Sun, 26 Apr at 06:00 pm We Praise Thee, O God… A Choral and Orchestral Concert

3715 Youree Drive, Shreveport, LA, United States, Louisiana 71105

Hotel California - The Original Eagles Tribute
Sun, 26 Apr at 06:00 pm Hotel California - The Original Eagles Tribute

The Strand Theatre - LA

Raising Funds with Raising Cane's
Mon, 27 Apr at 04:00 pm Raising Funds with Raising Cane's

8998 Mansfield Rd, Shreveport, LA 71118-2128, United States

Teen Space: Found Poetry Workshop @ North Shreveport
Mon, 27 Apr at 04:30 pm Teen Space: Found Poetry Workshop @ North Shreveport

Shreve Memorial Library (North Shreveport Branch)

Seth Bradford Live At Frank's Pizza
Mon, 27 Apr at 06:00 pm Seth Bradford Live At Frank's Pizza

6950 Fern Avenue, Shreveport, LA, United States, Louisiana 71105

Blow It Off @ West Shreveport
Mon, 27 Apr at 06:00 pm Blow It Off @ West Shreveport

Shreve Memorial Library (West Shreveport Branch)

Explore Mystery: The Shroud of Turin
Mon, 27 Apr at 06:00 pm Explore Mystery: The Shroud of Turin

6012 Youree Dr, Shreveport, LA, United States, Louisiana 71105

Bob Dylan
Mon, 27 Apr Bob Dylan

Shreveport Municipal Memorial Auditorium

Shreveport is Happening!

Never miss your favorite happenings again!

Explore Shreveport Events