The Customer Experience Transformation Conference 2026 is a two-day premier event designed for leaders seeking innovative strategies to elevate customer experience, drive retention, and deliver measurable business impact. With a mix of cutting-edge insights, real-world case studies, and practical frameworks, attendees will leave equipped to lead CX initiatives that anticipate customer needs, balance technology with human empathy, and create experiences that strengthen loyalty in a competitive marketplace.
Event Theme
“Transforming Customer Experiences in a Digital-First, AI-Driven Era”
The conference explores emerging technologies, data-driven insights, and human-centric design to empower businesses to deliver seamless, personalised, and trustworthy customer experiences across all touchpoints.
Who Should Attend
- Chief Experience Officers (CXOs) and Heads of Customer Experience
- Marketing, Product, and Digital Transformation Leaders
- Contact Centre Managers and Customer Operations Heads
- Data & Analytics Leaders driving CX insights
- AI, Automation, and Innovation Specialists
- Retail, Banking, Telecommunications, and Service Sector Executives
Benefits of Attending
- Gain actionable strategies for AI-driven and human-centric CX
- Explore hyper-personalisation, retention, and omnichannel solutions
- Learn to measure CX ROI and link improvements to revenue
- Network with senior peers, innovators, and technology providers
- Access practical frameworks for scaling CX transformation initiatives
Event Venue & Nearby Stays
The Maslow Hotel Sandton, Rivonia Rd, Grayston Dr, Gauteng, Sandton, 2146, South Africa
