$Cultural Intelligence & Inclusive Engagement \u2013 1 Day Session, Alice Springs$

Enhance your ability to engage diverse communities and work respectfully across cultures through practical, hands-on learning.
About this Event

Bring your team and save:

1. Groups of three or more receive a 10% discount

2. Organizations hosting an in-house session with 10+ participants enjoy a 15% discount.

Duration: 1 Full Day (9:00 AM – 5:00 PM)

Delivery Mode: Classroom (In-Person)

Language: English

Credits: 8 PDUs / Training Hours

Certification: Course Completion Certificate

Refreshments: Lunch, beverages, and light snacks will be provided during the session.

Course Overview:

Alice Springs is home to a vibrant mix of cultures, particularly Indigenous communities and professionals from tourism, education, and community sectors. This 1-day workshop focuses on developing cultural intelligence (CQ) and effective community engagement practices vital for professionals working in diverse settings.

Through interactive discussions, scenario-based exercises, and guided reflection, participants will learn how to communicate with cultural awareness, build trust, and foster meaningful partnerships across communities. By the end of the workshop, you’ll walk away with strategies to bridge cultural differences and strengthen collaboration in your workplace and beyond.

Learning Outcomes:

By the end of this course, you will be able to:

Enhance cultural awareness and intelligence in diverse environments.
Apply inclusive communication and engagement strategies.
Build trust and partnerships with Indigenous and multicultural communities.
Address conflict and bias using culturally sensitive approaches.
Design programs and services that promote inclusion and mutual respect.

Target Audience:

Community engagement officers and NGO workers
Educators and training professionals
Tourism and hospitality staff
Government and council employees
HR and diversity officers

Why is it the Right Fit for You?

Alice Springs’ professionals work at the intersection of diverse communities and industries. This course provides practical, culturally informed strategies to build empathy, strengthen inclusion, and foster positive relationships. You’ll gain actionable tools to navigate cultural complexity and create genuine impact within your organization and community.

Want to upskill your entire team?
In-house sessions are available, tailored to your organization’s cultural context and community engagement goals. These sessions ensure your team develops a unified approach to inclusivity, respect, and collaboration in every project or service delivered.

Contact us today to schedule a customized in-house, face-to-face session:

Agenda
Module 1: Understanding Cultural Intelligence (CQ)

Info: • Define CQ and its importance in professional and community contexts
• Recognize personal biases and their impact on interactions
• Explore dimensions of cultural awareness and adaptability
• Icebreaker Activity

Module 2: Diversity & Inclusion in Action

Info: • Identify cultural patterns and communication styles
• Understand inclusive behavior and respectful workplace practices
• Overcome challenges in multicultural teamwork
• Group Activity

Module 3: Effective Cross-Cultural Communication

Info: • Apply strategies for clear, respectful communication
• Navigate verbal and non-verbal cues across cultures
• Handle misunderstandings and cultural barriers with empathy
• Interactive Exercise

Module 4: Building Community Relationships

Info: • Principles of trust and reciprocity in community engagement
• Respecting Indigenous knowledge and protocols
• Collaborative approaches to sustainable partnerships
• Case Study Activity

Module 5: Conflict Resolution & Mediation Across Cultures

Info: • Understand sources of intercultural conflict
• Use active listening and empathy to defuse tension
• Apply culturally sensitive mediation practices
• Role play Activity

Module 6: Designing Inclusive Programs & Initiatives

Info: • Plan initiatives that celebrate cultural diversity
• Engage communities through participatory approaches
• Evaluate success through inclusivity metrics
• Simulation

Module 7: Action Planning & Reflection

Info: • Reflect on learning and set engagement goals
• Create a personal CQ development roadmap
• Commit to continuous cross-cultural learning
• Action Plan Review