About this Event
Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks included
Course Overview
In today’s globalized workplace, success depends on how effectively you can communicate and collaborate across cultures. This course helps professionals build cultural awareness, adaptability, and empathy, empowering them to work seamlessly in international and diverse team environments.
Through interactive discussions, case studies, and real-life scenarios, participants will learn how to bridge communication gaps, manage cultural misunderstandings, and foster mutual respect. The program emphasizes practical strategies for navigating different communication styles, decision-making patterns, and workplace expectations across cultural contexts.
By the end of this session, you’ll be equipped to communicate with confidence, sensitivity, and professionalism, no matter where your audience comes from.
Learning Objectives
By the end of this course, you will be able to:
- Communicate confidently and appropriately across cultural contexts.
- Demonstrate cultural intelligence and emotional adaptability.
- Build strong relationships with global colleagues and clients.
- Avoid misunderstandings through awareness of cultural nuances.
- Lead and collaborate effectively in multicultural and virtual teams.
Who Should Attend
This course is ideal for professionals who work in international or culturally diverse environments, including:
- Managers and Team Leaders
- HR and L&D Professionals
- Global Project Managers
- International Sales and Client Service Teams
- Educators, Consultants, and Remote Workers
Why Choose This Course
Do you want to communicate effectively in today’s global, multicultural workplace?
This course equips professionals with practical tools and real-world strategies to adapt their communication style, build rapport, and enhance collaboration across borders. Participants will explore real examples, role plays, and frameworks to strengthen their cross-cultural communication competency.
If you’re part of a diverse team or work with international clients, this program will help you bridge gaps, prevent miscommunication, and build lasting partnerships.
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Group Discounts:
• Save 10% when registering 3 or more participants
• Save 15% when registering 10 or more participants
Interested in a tailored session for your organization?
We offer customized in-house workshops designed around your team’s global communication needs and regional diversity.
📧 Contact us today to schedule a customized in-house, face-to-face session:
Agenda
Module 1: Foundations of Cross-Cultural Communication
Info: • Understanding culture and its influence on communication
• Exploring high-context vs. low-context cultures
• Identifying communication barriers in multicultural settings
• Icebreaker Activity
Module 2: Cultural Awareness and Perception
Info: • Recognizing unconscious bias and cultural assumptions
• Building empathy and global mindset
• Adapting to diverse communication preferences
• Reflection Exercise
Module 3: Language, Tone, and Non-Verbal Cues
Info: • The role of tone, gestures, and body language across cultures
• Avoiding misinterpretation and communication pitfalls
• Strategies for clarity in multilingual environments
• Group Activity
Module 4: Building Relationships and Trust Across Cultures
Info: • Understanding relationship-building norms globally
• Communicating respect and credibility
• Managing hierarchy, power distance, and trust issues
• Case Study
Module 5: Leading and Collaborating in Multicultural Teams
Info: • Cross-cultural leadership communication techniques
• Managing diverse teams and virtual collaboration
• Encouraging inclusion and psychological safety
• Role Play
Module 6: Handling Conflict and Misunderstanding
Info: • Common sources of cross-cultural conflict
• Communicating diplomatically in sensitive situations
• Turning misunderstandings into opportunities for growth
• Simulation Exercise
Module 7: Applying Cultural Intelligence (CQ)
Info: • Developing self-awareness and adaptability
• Applying CQ models for effective interaction
• Creating a personal cross-cultural communication plan
• Action Plan Review
Event Venue & Nearby Stays
Regus ON, Ottawa - Albert & Metcalfe, 116 Albert Street Suite 200 & 300, Ottawa, Canada
CAD 596.42 to CAD 699.92
