About this Event
- Certificate: Course Completion Certificate
- Duration: 1 Day intensive training
- Delivery: Classroom, highly interactive session
- Credits: 8 Professional Development Credits
Enjoy complimentary lunch, snacks, and refreshing beverages during this session.
Course Overview:
Orlando’s hospitality and service sectors rely heavily on collaboration, but high-pressure environments can lead to workplace disputes. This course provides practical strategies for identifying, addressing and resolving conflicts effectively. Role-play scenarios based on Orlando workplaces make the training engaging and immediately useful.
Learning Objectives:
- Recognize early signs and triggers of workplace conflict
- Apply proven communication and negotiation techniques
- Maintain professionalism during high-pressure situations
- Develop strategies to prevent future disputes
Prerequisites:
No prerequisites required.
Course Materials:
You will receive a conflict resolution workbook and practice scenarios.
Target Audience :
Suitable for Orlando professionals in high-interaction roles, including:
- Supervisors and Team Leaders
- Hospitality Staff
- Customer Service Representatives
- HR Professionals
Benefits of Attending:
- Recognize and address workplace conflicts before they escalate
- Build stronger relationships through effective communication
- Stay professional and calm under pressure
- Improve team morale and productivity with conflict resolution strategies
Why This Program Is Right for You :
This course is designed to help professionals confidently resolve workplace conflicts through practical strategies, real-world role-plays and proven communication techniques. You will learn to recognize conflict triggers, manage emotions and apply negotiation skills to stay professional under pressure. By the end of the session, you’ll leave with a personalized conflict management plan, stronger communication skills and the confidence to transform tension into teamwork.
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By choosing the ‘Conflict Management’ workshop, organizations can strengthen communication, prevent disputes, and boost team productivity. Our in-house session equip employees to manage conflicts early and professionally, fostering collaboration, morale, and trust for smoother teamwork and higher customer satisfaction.
📧 Contact us today to schedule a customised in-house, face-to-face session:
Agenda
Module 1: Understanding Workplace Conflict
Info: ● Identify different types of conflict and their root causes.
● Understand the potential impacts on productivity and morale.
Module 2: Early Recognition and Prevention
Info: ● Spot early warning signs before conflicts escalate.
● Apply proactive measures to defuse tension.
Module 3: Communication Skills for Resolution
Info: ● Use active listening to understand all perspectives.
● Apply assertive communication to clarify expectations.
Module 4: Negotiation and Mediation Basics
Info: ● Learn key negotiation tactics to reach common ground.
● Practice guiding parties to mutually beneficial solutions.
Module 5: Managing Emotions in Conflict
Info: ● Maintain self-control under pressure.
● Use empathy to ease emotional tension.
Module 6: Industry-Specific Role Plays
Info: ● Practice conflict resolution in Orlando’s hospitality and service
settings.
● Analyse performance and receive feedback.
Module 7: Personal Conflict Management Plan
Info: ● Develop a tailored action plan for handling disputes.
● Identify skills to continue improving after the course.
Event Venue & Nearby Stays
Regus - Orlando - GAI Building, 618 E. South Street Suite 500, Orlando, United States
USD 553.00 to USD 663.44
