About this Event
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Duration: 1 Full Day (8 Hours)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs/Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, Snacks and beverages will be provided during the session
Course Overview:
This course equips you with practical techniques and structured strategies to handle conflicts and challenging conversations with confidence. You will explore different conflict styles, communication tools, de-escalation methods, and step-by-step resolution approaches that foster healthier workplace interactions. Through real-life examples, role-plays, and scenario-based exercises, you will learn to identify triggers, manage emotions, and navigate confrontational situations with clarity and professionalism. By the end of the workshop, you will be ready to apply effective conflict management strategies in everyday professional settings.
Learning Objectives
By the end of this course, you will be able to:
- Identify common conflict patterns and triggers
- Understand your personal conflict style and adapt it as needed
- Communicate clearly, assertively, and empathetically in difficult situations
- Apply de-escalation techniques to reduce tension
- Follow a structured approach to resolve conflicts effectively
- Approach confrontations with confidence and clarity
- Foster healthier, collaborative, and high-performing team relationships
Who Should Attend
- Managers, team leaders, HR professionals, and other workplace leaders
- Professionals seeking to improve interpersonal communication and conflict resolution skills
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Why This Course is Right for You
This workshop is designed for anyone who wants to confidently manage interpersonal challenges at work. It provides actionable tools and techniques that can be applied immediately to reduce tension, improve communication, and maintain professionalism. Covering both emotional intelligence and practical strategies, the course ensures you leave with a toolkit to handle confrontations calmly and effectively, enhancing workplace collaboration and team dynamics.
Contact us today to schedule a customized in-house, face-to-face session: [email protected]
Agenda
Module 1: Understanding Conflict Dynamics
Info: • What triggers conflict
• Types of workplace conflict
• Emotional and behavioral patterns
• Activity
Module 2: Conflict Styles & Personal Awareness
Info: • Thomas-Kilmann Conflict Model
• Strengths and risks of each style
• Identifying your default style
• Activity
Module 3: Communication Tools for Difficult Conversations
Info: • Assertive vs passive vs aggressive communication
• Using neutral, clear language
• Listening techniques
• Role Play
Module 4: De-escalation Techniques
Info: • Staying calm under pressure
• Recognizing escalation cues
• Redirecting emotional conversations
• Activity
Module 5: Structured Conflict Resolution Steps
Info: • Step-by-step resolution framework
• Setting expectations and boundaries
• Working toward mutual agreement
• Case Study
Module 6: Managing Confrontation with Confidence
Info: • Approaching tough conversations
• Handling defensiveness and pushback
• Reframing negative interactions
• Role Play
Module 7: Conflict Prevention Strategies
Info: • Setting norms and team agreements
• Proactive communication habits
• Encouraging open feedback
• Activity
Module 8: Applying Conflict Skills in Real Situations
Info: • Common workplace conflict scenarios
• Leadership responsibilities in conflict
• Long-term relationship building
• Case Study
Event Venue & Nearby Stays
Regus - MB, Winnipeg - St. Mary, 330 St. Mary Avenue Suite 300, Winnipeg, Canada
AUD 474.21 to AUD 579.56
