About this Event
Group Discounts:
- Save 10% when registering 3 or more participants
- Save 15% when registering 10 or more participants
About This Course
Duration: 1 Full Day (8 Hours)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, Snacks, and beverages will be provided during the session
Course Overview
Disagreements, differences of opinion and conflicting perspectives on key issues inevitably arise in any context where people are working together.
Research has shown that workplace conflicts can become highly destructive. Negative emotions may be stirred up, poisoning team morale, creating stress and destroying relationships.
Conflict may emerge between managers and their staff, between team members or departments.
Conflict may be expressed openly, but it may also be hidden, in the form of irritation, resentment, loss of morale and lack of commitment. Hidden conflict is easy to miss and therefore can be particularly damaging.
Ultimately, this is likely to have an adverse effect on team and company performance, costing time and money. It is therefore vital to manage conflict constructively.
As a team member and leader, your ability to deal with and resolve conflicts defines your success in the longer term.
Our one day workshop in Conflict Management and Communication Skills immerses you in the most advanced conflict management tools, strategies and practices applicable today. You will gain hands-on practice on proven frameworks, go through simulations and exercises that will train you to be a highly effective professional and leader, starting day one.
How Will You Benefit?
● Build trust and credibility with colleagues and team members
● Leverage potential conflict situations as opportunities for critical conversations that enhance work relationships.
● Gain confidence in holding difficult conversations calmly and assertively.
● Manage difficult situations proactively.
● Increase your effectiveness in managing conflict.
● See growth in your overall performance
Learning Objectives
● Getting a handle on and gaining insights into your conflict management style through self-assessments (TKI®).
● Role playing to practice techniques and new skills in a safe environment.
● Proven best practices for approaching conflict management.
● Practices for resolving conflict as a third party mediator.
● Scientifically validated frameworks on effective communication in stressful situations.
● Transferring your learning back to your work environment using job aids, templates and other resources.
Target Audience:
Anybody who is interested in learning Conflict Management Skills
Why Choose This Course?
This program is ideal if you want to confidently manage workplace disagreements without damaging relationships or performance. It equips you with structured frameworks, communication techniques, and practical strategies to handle both visible and hidden conflicts effectively. Whether you are a team member, manager, or leader, this course helps you transform conflict into constructive dialogue, build trust, and create a healthier, more productive work environment.
©2026 Catils. This content is protected by copyright law. Copy or Reproduction without permission is prohibited.
Can this Conflict Management training be customized for our organization?
Yes, we offer customized in-house Conflict Management programs tailored to your organization’s culture, team dynamics, and real workplace challenges. The training can incorporate your internal scenarios, leadership expectations, and communication standards to ensure practical relevance and measurable behavioral change. Delivery format, duration, and focus areas can be aligned with your organizational goals.
📧 Contact us today to schedule a customized in-house, face-to-face session: [email protected]
Agenda
Module 1 : Science behind workplace conflicts
Module 2 : Understanding Human Behavior
Module 3 : Different Personality Types
Module 4 : Conflict Management Styles
Module 5 : Conflict Management Strategies
Module 6 : Workplace Conflicts
Module 7 : Conflict Resolution Agreements
Module 8 : Working with difficult people
Module 9 : Relationship and reputation management
Event Venue & Nearby Stays
regus ON, Ottawa - Albert & Metcalfe, 116 Albert Street Suite 200 & 300, Ottawa, Canada
CAD 605.73 to CAD 776.51
