Conflict Management 1-Day Workshop | Boston, MA

• Duration: 1-Day Practical Training (8 Hours)
• Timing: 9:00 AM – 5:00 PM (including breaks)
• Location: Location shared via email ( Complete Address )
• Format: Classroom Training (Virtual option available on request)
• Language: English
• Certificate: Course Completion Certificate
• PDUs Awarded: 8 Professional Development Units
• Contact: [email protected]

Workplace conflict is unavoidable—but unmanaged conflict is costly.

From subtle tension between colleagues to open disagreements across teams, conflict can quietly erode trust, reduce productivity, and impact business outcomes. Many professionals either avoid conflict altogether or handle it reactively, which often makes situations worse.

This 1-day Conflict Management & Communication Skills Workshop is designed to help professionals, team members, and leaders develop the ability to confidently navigate difficult conversations and resolve disagreements constructively.

Through practical frameworks, behavioural insights, and guided exercises, you’ll learn how to transform conflict into an opportunity for stronger relationships, better collaboration, and improved performance.

This is a highly interactive training experience—not just theory. You will engage in real-world scenarios, role-plays, and self-assessments that build immediately applicable workplace skills.

• Team Leaders and Managers
• HR Professionals and Business Partners
• Project Managers and Team Members
• Customer-facing professionals
• Anyone looking to improve communication and conflict resolution skills

• Recognize early signs of workplace conflict before escalation
• Understand behavioural triggers and emotional responses
• Identify your personal conflict management style
• Apply structured conflict resolution techniques
• Handle difficult conversations with confidence and clarity
• Manage challenging personalities professionally
• Build stronger workplace relationships and trust
• Improve team collaboration and communication effectiveness

• Foundations of Workplace Conflict
• Behavioural Psychology & Emotional Intelligence
• Personality Styles in Conflict Situations
• Conflict Management Styles & Self-Assessment
• Communication Techniques for Difficult Conversations
• Conflict Resolution Frameworks & Models
• Managing Challenging People & Situations
• Mediation & Third-Party Conflict Handling
• Building Trust, Influence & Professional Relationships

09:30 AM – 10:30 AM
Module 1: Understanding Workplace Conflict
Types, causes, and impact of conflict in organizations
Recognizing visible vs hidden conflict

10:30 AM – 11:15 AM
Module 2: Human Behaviour & Emotional Triggers
How emotions influence conflict situations
Understanding reactions under pressure

11:15 AM – 11:30 AM
Tea / Coffee Break

11:30 AM – 12:30 PM
Module 3: Personality Styles & Conflict Dynamics
Different personality types and how they respond to conflict
Adapting your approach for better outcomes

12:30 PM – 01:15 PM
Module 4: Conflict Management Styles (Self-Assessment)
Identify your personal style
When to apply different approaches effectively

01:15 PM – 02:00 PM
Lunch Break

02:00 PM – 03:00 PM
Module 5: Communication Skills for Difficult Conversations
Assertiveness, active listening, and structured dialogue
Practical communication techniques

03:00 PM – 03:45 PM
Module 6: Conflict Resolution Strategies & Frameworks
Step-by-step models for resolving workplace issues
Real-life application scenarios

03:45 PM – 04:00 PM
Tea / Coffee Break

04:00 PM – 04:30 PM
Module 7: Handling Difficult People & Mediation Skills
Managing challenging behaviors professionally
Acting as a neutral third-party mediator

04:30 PM – 05:00 PM
Module 8: Action Planning & Wrap-Up
Personal action plan
Key takeaways and Q&A

• Communicate with clarity and confidence in high-pressure situations
• Reduce workplace tension and misunderstandings
• Strengthen professional relationships and collaboration
• Improve decision-making and problem-solving
• Enhance leadership effectiveness and team performance

This workshop combines:

• Interactive discussions
• Practical exercises and simulations
• Role-playing scenarios
• Self-assessment tools
• Real-world case studies
Call to Action

If you want to handle workplace conflicts with confidence, improve communication, and build stronger professional relationships—this workshop is for you.

Reserve your spot today and start transforming conflict into opportunity.

🎓 Certification

All participants will receive a Certificate of Completion from LearneRRing, recognizing their achievement.

Exclusive OffersGroup Discounts:10% off for groups of 5-10 participants15% off for groups of 11-20 participants

Corporate & Team Training Available

Want this course delivered at your workplace or for your team? We offer customized onsite and virtual sessions for companies.📩 Email us at [email protected] for details.

Event Venue & Nearby Stays

For venue details reach us at [email protected], PH: +1505 369 2908, Boston, United States

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