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Coffee shops fail because baristas don’t know how to control the shops's vibe. Learn service tips to build regular customers.About this Event
Coffee shop service is an integral part of being a barista. This short course teaches you that hospitality is system and a culture; rather than being personality-based.
Over 90 minutes we'll cover
- why people come to coffee shops
- how to interact with customers across their journey using 'Touchpoint Service'
- how to deal with mistakes, quiet moments and difficult customers
Our experience is that baristas enjoy their work more when they use these tips.
The course will help you feel less emotionally drained and more empowered to delivery customer service.
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Event Venue & Nearby Stays
Ensemble, 1 Granary Square, London, United Kingdom
Tickets
GBP 11.55
Concerts, fests, parties, meetups - all the happenings, one place.
