About this Event
Group Discounts:
- Save 10% when registering 3 or more participants
- Save 15% when registering 10 or more participants
About This Course
Duration: 2 Days (9:00 AM – 5:00 PM)
Delivery Mode: Classroom / In-Person Workshop
Language: English
Credits: 16 PDUs / Training Hours
Certification: Course Completion Certificate Provided
Refreshments: Lunch, tea/coffee, and snacks included
Course Overview
This business process improvement course provides you with an opportunity to learn the essential knowledge and skills for applying the most effective and current business analysis techniques when modeling your business, comprehensively analyzing the current state, and subsequently designing the future state. The application of these techniques will be presented as part of an overall framework, as you identify key deliverables and the major steps from modeling and analysis of the current state and future state design.
Learning Objectives
- Learn the key objectives for business process improvement initiatives
- Improve your ability to meet your customer's needs
- Identify opportunities to improve business processes by following a systematic 10-step business improvement process that is simple to follow
- Use decision-making tools to determine business priorities
- Create prioritized process lists
- Identify and document scope while alleviating scope creep
- Apply the information elicited in the fact gathering process to create and analyze process models
- Gain the knowledge and skills to estimate process time and cycle time
- Learn how to estimate business process costs
- Discover how to clarify and validate the current state of the business process before jumping to solutions
- Gain the required level of competencies to follow the basic steps in improving business process performance
- Implement business process improvement methods to bridge toward the design of the future state
- Apply improvements and refinements by creating the future state process model
- Assess and select business process performance controls, metrics and targets
- Refine success measurements from the scope definition document
- Identify how to test the improved business process
- Evaluate how prepared the organization is for the changes that will occur to the business process
- Determine the impact of change on customers and create an implementation plan
- Use root cause analysis techniques to apply continuous improvement principles
- Specify how to perform continuous improvement tactics on business processes and implementing a business process
Target Audience
- Project Managers
- Operations Research Analysts
- Business Process Owners and Managers
- Business and System Analysts, Strategic Planners
- Process Improvement Specialists, TQM, and Six Sigma Team Members
Why choose this course?
This two-day workshop provides a structured framework to model, analyze, and improve business processes by focusing on current state analysis and future state design. Participants gain hands-on experience with decision-making tools, process modeling techniques, validation methods, and continuous improvement practices to ensure business processes are effective, efficient, and aligned with organizational goals.
©2025 Catils. This content is protected by copyright law. Copy or Reproduction without permission is prohibited.
Want to train your entire team together?
This two-day workshop can be delivered in classroom, virtual, or onsite formats, making it suitable for team-based learning and organizational-wide business process improvement initiatives.
📧 Contact us today to schedule a customized in-house, face-to-face session: [email protected]
Agenda
Modules 1:
Info: • Develop the Process List
Modules 2:
Info: • Define the Scope
Modules 3:
Info: • Draw the Process Model
Modules 4:
Info: • Estimate Time and Cost
Modules 5:
Info: • Validate the Process Model
Modules 6:
Info: • Apply Improvement Methods
Modules 7:
Info: • Establish Controls & Metrics
Modules 8:
Info: • Test the Process
Modules 9:
Info: • Evaluate Change Readiness
Modules 10:
Info: • Perform Continuous Improvement
Modules 11:
Info: • Hands-On Exercises
Event Venue & Nearby Stays
Albert Street & Metcalfe Street, 116 Albert Street Suite 200 & 300 Ottawa Ontario K1P 5G3 Canada, Ottawa, Canada
CAD 1210.17 to CAD 1551.72
