About this Event
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Duration: 1 Full Day (8 Hours)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs/Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, Snacks and beverages will be provided during the session
Course Overview:
This course equips you with practical skills and proven tools to resolve conflict and strengthen collaboration in cross-functional work environments. You will explore effective conflict-management frameworks, mediation techniques, negotiation strategies, and communication methods that improve relationships and enhance team performance. Through structured modules and hands-on activities, you will learn how to turn conflict into opportunity, reduce misunderstandings, and foster a cooperative team culture that supports organizational goals.
Learning Objectives
By the end of this course, you will be able to:
- Identify common conflict triggers and underlying causes in cross-functional teams
- Apply communication strategies that reduce tension and improve understanding
- Use conflict-resolution models to address real workplace challenges
- Facilitate mediation and structured conflict discussions effectively
- Strengthen collaboration using alignment and teamwork frameworks
- Improve negotiation outcomes through structured approaches
- Build trust and promote a positive, constructive conflict culture
Target Audience
This course is ideal for managers, HR professionals, team leaders, cross-functional coordinators, supervisors, and anyone responsible for guiding team communication, collaboration, and conflict resolution.
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Why Choose This Course?
This program combines practical conflict-resolution frameworks with real-world collaboration strategies. Led by an experienced facilitator with expertise in organizational behavior and team dynamics, the course emphasizes hands-on learning and workplace relevance. You will practice essential techniques through engaging activities, ensuring you leave with actionable skills that create lasting impact across teams..
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Agenda
Module 1: Understanding Workplace Conflict
Info: • Explore causes and patterns of interpersonal and cross-functional conflict.
• Learn how conflict affects productivity and collaboration.
• Understand healthy vs. unhealthy conflict responses.
• Icebreaker
Module 2: Conflict Resolution Models & Techniques
Info: • Study conflict-handling frameworks and practical application steps.
• Learn how to diagnose conflict type and choose the right approach.
• Explore escalation management and conflict prevention methods.
• Case Study
Module 3: Communication Strategies for Effective Resolution
Info: • Learn active listening and clarity techniques to reduce tension.
• Understand assertive communication for constructive dialogues.
• Explore message-framing techniques to avoid misunderstandings.
• Activity
Module 4: Mediation Skills for Cross-Functional Teams
Info: • Learn structured mediation steps for resolving disputes.
• Understand emotional management during conflict conversations.
• Explore third-party facilitation for neutral problem-solving.
• Simulation
Module 5: Negotiation Skills for Collaborative Outcomes
Info: • Learn interest-based negotiation for mutually beneficial solutions.
• Understand negotiation styles and their workplace impact.
• Explore strategies for balancing needs within diverse teams.
• Activity
Module 6: Collaboration Frameworks for Team Synergy
Info: • Discover models that enhance alignment across functional groups.
• Learn shared-goal communication techniques for cohesive teamwork.
• Explore responsibility distribution for smoother collaboration.
• Role Play
Module 7: Building a Sustainable Culture of Trust
Info: • Learn methods for strengthening trust across departments.
• Understand psychological safety as a foundation for collaboration.
• Explore long-term strategies for reinforcing conflict-mindful behaviors.
• Activity
Event Venue & Nearby Stays
Regus - NS, Halifax - Purdy's Wharf, 1959 Upper Water Street Suite 1301, Tower 1, Halifax, Canada
CAD 410.12 to CAD 513.62
