About this Event
Group Discounts:
- Save 10% when registering 3 or more participants
- Save 15% when registering 10 or more participants
For more information on venue address, reach out to "[email protected]"
About This Course
Duration: 1 Full Day (8 Hours)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, Snacks, and beverages will be provided during the session
Course Overview:
Quality management is a discipline for ensuring that organizational processes, procedures, systems and practices are fit for purpose and able to deliver consistent and continuous benefits. This Quality Management training is aimed at you that would benefit from implementing quality management principles within your organization with an aim to improve the working practices of the business and consequently its success.
Learning Objectives:
By the end of this Quality Management training, you will be able to:
● Describe Quality Management Systems
● Recognise the value of Total Quality Management
● Practice Quality Assurance and Control
● Measure Quality and make improvements
● Apply Quality Management Tools and Techniques
Target Audience:
Anybody who is interested in learning Quality Management Skills.
Why is it Right Fit for You?
This program is ideal if you want to build a strong foundation in quality management and drive measurable improvements within your organization. It equips you with practical frameworks such as TQM, ISO 9001, Kaizen, and the PDCA cycle to enhance efficiency, reduce errors, and improve performance. Whether you are part of operations, management, or quality teams, this course provides actionable tools to create a culture of continuous improvement and sustainable business success.
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Can this Quality Management training be customized for our organization?
Yes, we offer customized in-house Quality Management programs tailored to your industry standards, operational challenges, and internal quality systems. The training can incorporate your existing processes, compliance requirements, and real organizational case studies to ensure practical application and measurable improvement. Delivery format, duration, and focus areas can be aligned with your business objectives and quality goals.
📧 Contact us today to schedule a customized in-house, face-to-face session: [email protected]
Agenda
● Work
Info: A fun activity that explores all of the quality management aspects covered so far and helps establish that participants can apply the principles to a given scenario.
● Introduction, Objectives and Expectations
Info: An introduction to the subject, review of course objectives, and identification of personal objectives.
● Background to Quality Management
Info: Identifying key events in the development of quality management and its place within organizational development.
● Quality Management Systems
Info: Understanding different systems including Total Quality Management, ISO 9001 and Kaizen.
● Total Quality Management
Info: Exploring the eight principles of TQM and applying them to organizational practices.
● Quality Assurance and Control
Info: Understanding QA and QC concepts and identifying their application in the workplace.
● ISO 9001
Info: Establishing the requirements of a quality management system adhering to ISO 9001 standards.
● Putting Quality Management to Measure and Improve
Info: Using the Shewhart Cycle (Plan, Do, Check, Act) to measure and improve quality. Exploring continuous vs continual improvement.
● Kaizen
Info: Understanding continuous improvement principles and reviewing the concept in practice.
● Quality Management Tools and Techniques
Info: Identifying commonly used quality tools and how they are applied.
● Quality Management Case Study
Info: Applying key concepts through practical case study analysis.
● Summary and Action Planning
Info: Final activity to define key workplace improvement actions.
Event Venue & Nearby Stays
Regus ON, Burlington - North Service Road, 4145 North Service Road #2nd Floor, Burlington, Canada
CAD 698.88 to CAD 880.01
