$Assertive Communication for Workplace Success \u2013 1 Day Course | Toowoomba$

Learn to express ideas confidently, set healthy boundaries, and handle workplace interactions with clarity and respect.
About this Event

Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks included

Course Overview

Assertiveness is the foundation of confident, respectful, and effective communication. This 1 Day interactive program helps participants find the right balance between passivity and aggression, empowering them to express their needs, opinions, and ideas constructively.

Through practical exercises, reflection, and peer feedback, participants will discover how to communicate with confidence, manage difficult conversations, and set professional boundaries without creating conflict.

By the end of the session, you’ll gain tools to speak up, stay calm under pressure, and build credibility—skills essential for leadership, collaboration, and career growth.

Learning Objectives:

By the end of this course, you will be able to:

Understand and apply the principles of assertive communication.
Express thoughts and feedback confidently and respectfully.
Handle workplace challenges and conflicts with emotional control.
Strengthen credibility, influence, and presence in interactions.
Maintain professionalism and empathy in difficult situations.

Target Audience

This course is ideal for professionals who want to enhance confidence and presence in workplace communication, including:

Team Leaders and Supervisors
Managers and Executives
HR and People Managers
Project Coordinators and Client-Facing Professionals
Anyone who struggles to say “no” or express themselves confidently

Why Choose This Course?
Do you find it challenging to speak up, set limits, or handle difficult people?
This program equips you with real-world tools and communication frameworks to navigate workplace dynamics with confidence and respect. You’ll practice assertive techniques through engaging role plays, guided reflection, and interactive simulations, ensuring practical skill transfer.

If you’re looking to enhance confidence, improve workplace relationships, and project authority, this course delivers immediate and lasting results.

Bring your team and save

1. Groups of three or more receive a 10% discount

2. Organizations hosting an in-house session with 10+ participants enjoy a 15% discount.

Interested in bringing this workshop to your organization?
We offer customized in-house sessions tailored to your team’s communication goals and cultural dynamics.

Contact us today to schedule a customized in-house, face-to-face session:

Agenda
Module 1: Understanding Assertiveness

Info: • Defining assertiveness vs. passive and aggressive behavior
• Recognizing the impact of communication tone and style
• Self-assessment: identifying your current communication pattern
• Icebreaker Activity

Module 2: The Psychology of Confidence and Self-Expression

Info: • Overcoming fear and hesitation in communication
• Building inner confidence and positive mindset
• Understanding personal triggers and emotional control
• Case Study

Module 3: Assertive Language and Behavior

Info: • Using “I” statements to express needs clearly
• Mastering tone, timing, and body language
• Balancing empathy and firmness in conversations
• Activity

Module 4: Managing Difficult Conversations

Info: • Handling criticism, conflict, and disagreement respectfully
• Strategies for giving and receiving constructive feedback
• Staying composed during emotionally charged situations
• Role Play

Module 5: Boundaries and Professional Respect

Info: • Identifying and communicating boundaries effectively
• Dealing with dominant or aggressive individuals
• Practicing assertive negotiation and refusal techniques
• Quiz

Module 6: Applying Assertive Communication in Teams

Info: • Encouraging open dialogue and trust
• Influencing without authority
• Using assertiveness to strengthen collaboration and leadership
• Case Study

Module 7: Action Planning and Practice

Info: • Personalized assertiveness action plan
• Peer feedback and reflection
• Daily application checklist for continued improvement
• Action Plan Review