About this Event
Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks included
Course Overview
Assertiveness is the foundation of confident, respectful, and effective communication. This 1 Day interactive program helps participants find the right balance between passivity and aggression, empowering them to express their needs, opinions, and ideas constructively.
Through practical exercises, reflection, and peer feedback, participants will discover how to communicate with confidence, manage difficult conversations, and set professional boundaries without creating conflict.
By the end of the session, you’ll gain tools to speak up, stay calm under pressure, and build credibility—skills essential for leadership, collaboration, and career growth.
Learning Objectives:
By the end of this course, you will be able to:
- Understand and apply the principles of assertive communication.
- Express thoughts and feedback confidently and respectfully.
- Handle workplace challenges and conflicts with emotional control.
- Strengthen credibility, influence, and presence in interactions.
- Maintain professionalism and empathy in difficult situations.
Target Audience
This course is ideal for professionals who want to enhance confidence and presence in workplace communication, including:
- Team Leaders and Supervisors
- Managers and Executives
- HR and People Managers
- Project Coordinators and Client-Facing Professionals
- Anyone who struggles to say “no” or express themselves confidently
Why Choose This Course?
Do you find it challenging to speak up, set limits, or handle difficult people?
This program equips you with real-world tools and communication frameworks to navigate workplace dynamics with confidence and respect. You’ll practice assertive techniques through engaging role plays, guided reflection, and interactive simulations, ensuring practical skill transfer.
If you’re looking to enhance confidence, improve workplace relationships, and project authority, this course delivers immediate and lasting results.
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Bring your team and save
1. Groups of three or more receive a 10% discount
2. Organizations hosting an in-house session with 10+ participants enjoy a 15% discount.
Interested in bringing this workshop to your organization?
We offer customized in-house sessions tailored to your team’s communication goals and cultural dynamics.
Contact us today to schedule a customized in-house, face-to-face session:
Agenda
Module 1: Understanding Assertiveness
Info: • Defining assertiveness vs. passive and aggressive behavior
• Recognizing the impact of communication tone and style
• Self-assessment: identifying your current communication pattern
• Icebreaker Activity
Module 2: The Psychology of Confidence and Self-Expression
Info: • Overcoming fear and hesitation in communication
• Building inner confidence and positive mindset
• Understanding personal triggers and emotional control
• Case Study
Module 3: Assertive Language and Behavior
Info: • Using “I” statements to express needs clearly
• Mastering tone, timing, and body language
• Balancing empathy and firmness in conversations
• Activity
Module 4: Managing Difficult Conversations
Info: • Handling criticism, conflict, and disagreement respectfully
• Strategies for giving and receiving constructive feedback
• Staying composed during emotionally charged situations
• Role Play
Module 5: Boundaries and Professional Respect
Info: • Identifying and communicating boundaries effectively
• Dealing with dominant or aggressive individuals
• Practicing assertive negotiation and refusal techniques
• Quiz
Module 6: Applying Assertive Communication in Teams
Info: • Encouraging open dialogue and trust
• Influencing without authority
• Using assertiveness to strengthen collaboration and leadership
• Case Study
Module 7: Action Planning and Practice
Info: • Personalized assertiveness action plan
• Peer feedback and reflection
• Daily application checklist for continued improvement
• Action Plan Review
Event Venue & Nearby Stays
Regus - Canberra, Gateway Business Center, Canberra Airport Level 4, Plaza Offices East, 35 Terminal Avenue, Canberra, Australia
AUD 551.91 to AUD 657.80
