About this Event
AMA Detroit Presents: Improving the Customer Experience with Stan Phelps, CSP®
Little Things Make the Biggest Difference in Creating WOW
Customer experience today is largely about the little moments. This program covers the 10 different types of Purple Goldfish that you can use to add value or reduce friction for your customers.
- Equip yourself with the I.D.E.A. process for designing outstanding customer experiences.
- Learn how to implement small changes that drive value or reduce customer effort.
- Gain a deeper appreciation for exceeding customer expectations and creating memorable interactions.
This program is ideal for marketers who aim to improve customer retention, drive differentiation in a competitive market, and promote word-of-mouth advocacy.
- Actionable strategies to enhance the customer experience.
- Insights into the importance of minor details that make a significant impact.
Hosted at Lawrence Technological University, this event is part of Stan Phelps' renowned Goldfish Tank Tour, where he travels across the country sharing his expertise on customer experience.
Event Details:
- Networking & Keynote Duration: 90 minutes
- OPTIONAL: Follow-up Workshop and Pitch Competition: 3 hours
Participants in the workshop will receive Stan Phelps' book, "Purple Goldfish 2.0 - 10 Ways to Atrract Raving Customers." Register here: https://www.eventbrite.com/e/ama-detroit-presents-improving-the-customer-experience-workshop-tickets-901794129517
Don’t miss this opportunity to network with like-minded professionals and gain valuable insights to elevate CX in your organization.
See you there!
The AMA Detroit Team
Stan Phelps is a distinguished speaker, author, and workshop facilitator renowned for his expertise in customer experience and employee engagement. He has authored the popular "Goldfish" series of books, providing innovative strategies on how businesses can stand out through proactive customer service and marketing. A Certified Speaking Professional and Virtual Master Presenter, Stan has delivered over 750 presentations in 23 countries, captivating audiences with his practical advice and inspirational stories. He is also a TEDx Speaker and a Forbes Contributor, recognized for his insights into how organizations can enhance loyalty and advocacy. Stan's dynamic workshops and presentations help companies globally to transform their approach to business and customer relations.
Event Venue & Nearby Stays
Lawrence Technological University, 21000 West 10 Mile Road, Southfield, United States
USD 20.00
