AMA Detroit Presents:AMA Detroit Presents: GOLDFISH TANK

AMA Detroit Presents: Improving the Customer Experience WORKSHOP

Join us on Tuesday, July 23, for an interactive workshop designed to elevate your customer experience strategies through applied learning, team building, and innovation. This event is a unique opportunity where participants work collaboratively in teams to develop innovative ideas and pitch them to a panel of judges.

Date and Time: Tuesday, July 23 · 1:30 - 5:00 PM EDT

Location: Lawrence Technological University, Buell Management Building, Room M218, 21000 West 10 Mile Road, Southfield, MI 48075

• Hands-On Learning with the I.D.E.A. Process: Equip yourself with a proven framework for designing exceptional customer experiences.
• Team Collaboration: Work in teams to brainstorm and develop innovative ideas that drive value and reduce customer effort.
• Pitch Competition: Present your team’s ideas to a panel of judges and gain valuable feedback.

This program is tailored for marketers looking to improve customer retention, drive differentiation in the marketplace, and foster word-of-mouth advocacy through superior customer experiences.

• Applied Learning: Engage in a dynamic learning environment where theory meets practice.
• Team Building: Enhance team dynamics and collaborative problem-solving skills.
• Innovation: Develop and pitch creative solutions that can transform your customer experience strategy.

1:30 PM -3:30 PM: Workshop Session and Ideation 4:00 PM - 5:00 PM: Pitch Competition

Hosted at Lawrence Technological University, this workshop is part of Stan Phelps' renowned Goldfish Tank Tour, where he shares his expertise on customer experience with audiences across the country.

Don’t miss out on this exciting opportunity to collaborate, innovate, and learn from industry leaders. Register your team today and take the first step towards creating unforgettable customer experiences.

See you there!

The AMA Detroit Team

Stan Phelps is a distinguished speaker, author, and workshop facilitator renowned for his expertise in customer experience and employee engagement. He has authored the popular "Goldfish" series of books, providing innovative strategies on how businesses can stand out through proactive customer service and marketing. A Certified Speaking Professional and Virtual Master Presenter, Stan has delivered over 750 presentations in 23 countries, captivating audiences with his practical advice and inspirational stories. He is also a TEDx Speaker and a Forbes Contributor, recognized for his insights into how organizations can enhance loyalty and advocacy. Stan's dynamic workshops and presentations help companies globally to transform their approach to business and customer relations.

Event Venue & Nearby Stays

Lawrence Technological University, 21000 West 10 Mile Road, Southfield, United States