About this Event
Group Discounts:
- Save 10% when registering 3 or more participants
- Save 15% when registering 10 or more participants
Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks included
Course Overview
This course provides a practical understanding of how airport operations and service coordination work in real environments.
It explains core airport functions, coordination between departments, and service standards required for smooth operations.
The session also covers basic aviation awareness, professional grooming, and interview readiness for airport-facing roles.
Realistic airport scenarios are used to connect operational knowledge with service quality and professional conduct.
Learning Objectives
By the end of this course, you will:
- Understand core airport operations and service coordination
- Develop basic aviation awareness for airport environments
- Improve service quality and passenger handling skills
- Apply professional grooming and workplace conduct standards
- Strengthen interview readiness for airport roles
- Handle operational challenges with confidence
- Improve career readiness in airport operations
Target Audience
- Airport operations staff and executives
- Ground handling and service coordination teams
- Aspiring airport professionals
- Aviation trainees and fresh graduates
- Customer service staff in airport environments
- Professionals preparing for airport operations interviews
Why is it right fit for you:
This course focuses on practical airport operations, not just theory.
The trainer brings real-world exposure to airport environments and service coordination.
Operational concepts, aviation basics, grooming, and interview skills are explained in simple, job-relevant language.
The session delivers immediate clarity, confidence, and workplace readiness.
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Want to train your entire team?
This course can be delivered as a customized in-house session for airports, ground handling companies, or aviation service providers.
Content can be tailored to specific airport roles, service standards, and operational procedures.
The training ensures consistent service quality, coordination, and professional conduct across teams.
📧 Contact us today to schedule a customized in-house, face-to-face session: [email protected]
Agenda
Module 1: Introduction to Airport Operations
Info: • Understand how airports function as operational systems
• Identify key airport departments and their roles
• Recognize the importance of coordination in airport operations
• Icebreaker
Module 2: Basic Aviation Knowledge for Airport Professionals
Info: • Understand basic aviation terminology, airport systems, and operational processes.
• Learn aircraft turnaround, ground handling basics, including fueling, catering, and cleaning.
• Understand safety, airside–landside operations, and overall operational flow at airports.
• Activity
Module 3: Airport Service Coordination & Stakeholder Interaction
Info: • Coordinate between airlines, ground staff, security, and passengers
• Understand service expectations at different touchpoints
• Handle operational dependencies effectively
• Case Study
Module 4: Passenger Experience & Service Standards
Info: • Understand passenger journey and service expectations
• Manage service quality during peak and disruption periods
• Maintain professionalism in customer-facing situations
• Role Play
Module 5: Grooming, Professional Conduct & Workplace Etiquette
Info: • Understand grooming standards in airport environments
• Maintain professional appearance and body language
• Demonstrate workplace etiquette and discipline
• Activity
Module 6: Interview Skills for Airport Operations Roles
Info: • Understand common airport operations interview expectations
• Prepare for role-specific and scenario-based questions
• Present skills and attitude confidently
• Simulation
Module 7: Operational Challenges & Career Readiness
Info: • Understand common airport operational challenges
• Apply coordination and service skills to real scenarios
• Prepare for entry and growth in airport operations roles
• Case Study
Event Venue & Nearby Stays
Regus ON, Ottawa - Albert & Metcalfe, 116 Albert Street Suite 200 & 300, Ottawa, Canada
CAD 549.84 to CAD 714.41
