Agentic AI + Humans: The New Agent Experience and Workforce Reality

Agentic AI is redefining modern service—but the hardest part isn’t automation. It’s the operating model. Join us for an executive roundtable on how leading enterprises are shifting volume to automation, improving containment, and enabling seamless AI-to-human handoffs.

As contact volumes rise, AI consumption costs increase, and governance pressures intensify, service leaders are being asked to deliver measurable outcomes—without compromising CX or inflating cost-per-interaction. The real question is no longer “Should we deploy AI?” It’s: How should humans and AI operate together in modern service—at scale?

You’ll leave with practical insights, peer perspective, and a clearer blueprint for human + AI collaboration in the agentic era.

What’s changing fastest in modern service:

• AI-first routing
• Smarter, scalable self-service
• Messaging-led engagement
• Workforce models built for human + AI collaboration

We’ll explore practical patterns for:

• Shifting volume to automation without harming CX
• Improving containment while protecting high-value journeys
• Orchestrating seamless AI-to-human handoffs
• Measuring real impact across AHT, CSAT, cost-to-serve, and agent experience

You’ll hear how leading teams design service environments where automation and humans operate as one system — not competing layers

This is an invitation-only gathering designed specifically for Enterprise Leaders (VP, C-Level, Heads of Digital, AI, CX, EX, Operations) who:

• Operate high-volume voice and messaging environments
• Oversee contact center performance and workforce strategy
• Are evaluating agentic AI and automation
• Are responsible for CX transformation outcomes
• Require measurable impact — not experimentation

Event Venue & Nearby Stays

Dillingers 1903 Steak and Brew, 3rd floor Greenbelt 3, Makati City, Philippines

Concerts, fests, parties, meetups - all the happenings, one place.

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