Workshop: Building Trust-Enabling Foundations for High Performing Teams

Trust is widely recognized as an essential asset for high-performing teams to foster collaboration, deepen teamwork, drive engagement, and manage the never-ending process of change. In the hospitality industry, establishing trust in teams is paramount, where adaptability, innovation, and guest satisfaction hinges on the collaboration of employees across various departments and levels of the organization. Yet, building and nurturing trust is a real challenge, especially in working environments with high levels of employee turnover, mismatched expectations, shifting priorities, and hybrid work models. In this session, we will tackle the challenge of building team trust, moving beyond abstract ideas and individual-level change to actionable insights and strategies you can use to foster a climate that enables the trust that teams need to thrive.

Rachel Vandenberg is a hotel owner and leadership coach. She has been co-owner of the Sun & Ski Inn and Suites, Stowe Bowl and Stowe Golf Park in Stowe, Vermont since 2012 and served as General Manager until 2023. In addition to her responsibilities as hotel owner, Rachel is the founder of The Travel Leader, a leadership content and coaching company. Rachel also sits on the boards of her local destination marketing organization and the New England Inns and Resorts Association. In 2019, she founded a leadership development retreat for women in travel called Accelerate Women Leaders in Travel and joined the Women in Hospitality Leadership Alliance on behalf of Accelerate in 2022. Outside of her career, she is a wife, mom of three and loves to be in the woods on her mountain bike or nordic skis. Learn more at www.sunandskiinn.com, www.thetravelleadercoach.com and www.womenleadersintravel.com

Event Venue & Nearby Stays

The Blond, 11 Howard Street, New York, United States