Workplace Violence Prevention: I Want It My Way

A case study addressing a demanding and threatening customer yelling at employees
About this Event

Case Studies in Prevention, Policy, Process and Practice

Don’t wait for a lawsuit to learn that your company is out of step with compliance elements of your Workplace Violence Prevention Plan. Simply having a document created by human resources or legal will not be sufficient to follow the law. Join Dr. Van Brunt, Brian Heider, and advisory board members as we present a series of scenarios demonstrating workplace violence prevention and response processes. Test your policy with these cases to find misses before the lawsuit.

From the initial report to reviewing each step in the process, our team of experts will share practical, research-informed best practices to manage a variety of scenarios. The live series is offered free; access to the recording, forms, rubrics, checklists, sample documentation, and other supplemental materials is available with a WVPA yearly membership.

Each program will address these questions, tied to the specific elements of the scenario:

Do I need to create a Violent Incident Log (VIL) for this case?
What are the legal risks that arise in this case?
Describing the threat (transient/substantive, affective/targeted, hunting/howling, vague/direct, conditional ultimatum, creditability, actionability, lethality).
How and when should I communicate the details of this incident internally and externally?
Does this incident require a TVRA/CPTED-type physical walkthrough after the resolution (as directed by SB 553)?
What do the specific elements of the gathering of data, analysis of risk, and development of the mitigation plan look like for this scenario?
Are there system-wide policies and procedures that need to be addressed?

This month: A customer comes into the store acting in a demanding and entitled manner when talking with two employees. The scenario escalates to racial insults, hate speech, and threats of physical violence. Learn how to handle customer threats and violence through crisis de-escalation, clear documentation, employee follow-up/support, and changes to policy/procedures.