About this Event
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Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks included
Course Overview
Assertiveness is the cornerstone of confident, respectful, and effective communication. This intensive 1-Day interactive program equips participants to find the perfect balance between passivity and aggression, enabling them to express their ideas, opinions, and needs constructively.
Through engaging exercises, self-reflection, and peer feedback, participants will learn to communicate with confidence, handle challenging conversations, and establish professional boundaries without creating conflict. By the end of this session, you will have practical tools to speak up with clarity, stay composed under pressure, and enhance your professional credibility—skills that are vital for leadership, collaboration, and career growth.
Learning Objectives
By the end of this course, you will:
- Understand and apply the principles of assertive communication
- Express thoughts and feedback confidently and respectfully
- Handle workplace challenges and conflicts with emotional control
- Strengthen credibility, influence, and professional presence
- Maintain professionalism and empathy in difficult situations
Target Audience
- Team Leaders and Supervisors
- Managers and Executives
- HR and People Managers
- Project Coordinators and Client-Facing Professionals
- Individuals who struggle to say “no” or express themselves confidently
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Why Choose This Course?
This workshop provides actionable tools and proven frameworks to navigate workplace dynamics with confidence and respect.Participants will engage in practical exercises, role plays, guided reflection, and interactive simulations to ensure real-world skill application. If your goal is to boost confidence, strengthen workplace relationships, and project authority, this course guarantees immediate and lasting results.
📧 Contact us today to schedule a customized in-house, face-to-face session:
Agenda
Module 1: Understanding Assertiveness
Info: • Defining assertiveness vs. passive and aggressive behavior • Recognizing the impact of communication tone and style • Self-assessment: identifying your current communication pattern • Icebreaker Activity
Module 2: The Psychology of Confidence and Self-Expression
Info: • Overcoming fear and hesitation in communication • Building inner confidence and positive mindset • Understanding personal triggers and emotional control • Case Study
Module 3: Assertive Language and Behavior
Info: • Using “I” statements to express needs clearly • Mastering tone, timing, and body language • Balancing empathy and firmness in conversations • Activity
Module 4: Managing Difficult Conversations
Info: • Handling criticism, conflict, and disagreement respectfully • Strategies for giving and receiving constructive feedback • Staying composed during emotionally charged situations • Role Play
Module 5: Boundaries and Professional Respect
Info: • Identifying and communicating boundaries effectively • Dealing with dominant or aggressive individuals • Practicing assertive negotiation and refusal techniques • Quiz
Module 6: Applying Assertive Communication in Teams
Info: • Encouraging open dialogue and trust • Influencing without authority • Using assertiveness to strengthen collaboration and leadership • Case Study
Module 7: Action Planning and Practice
Info: • Personalized assertiveness action plan • Peer feedback and reflection • Daily application checklist for continued improvement • Action Plan Review
Event Venue & Nearby Stays
regus CA, San Francisco - Mid-Market, 1390 Market Street, Suite 200, San Francisco, United States
USD 421.78 to USD 525.48
