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Has your team ever faced the storm of an upset customer? The blame game, raised voices, and repeated complaints – they expect you and your team to fix it all!Get ready for our immerse training, When the Public Attacks: Techniques for Customer Service Personnel, designed to equip you with essential skills for navigating challenging customer interactions successfully. Receive a certificate signed by our Executive Director, Maralise Hood Quan, upon completion of the class.
Training benefits:
Tap into the expertise of professional peacemakers
💬 Enhance your communication skills to defuse tense situations
🖼️ Reframe negatives into positives and close discussions efficiently
💪 Empowers you to navigate challenging customer interactions with confidence
🎢 Equips you with conflict dynamics and effective de-escalation techniques
October 29 & 30 | 8:30 a.m. to 5:00 p.m. PST
In-person training at Center for Dialog & Resolution, 717 Tacoma Ave. S
$499 per person
$449/person (3+ participants from same organization)
$399/person (5+ participants from same organization)
Register: https://www.centerforresolution.org/about#WhenThePublicAttacks
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Event Venue & Nearby Stays
717 Tacoma Ave South, Tacoma, WA, United States, Washington 98402
