Welcoming All Customers

Mon Mar 11 2024 at 02:00 pm to 04:30 pm

St James Quarter | Edinburgh

Welcoming All Customers
This half day course will focus on providing business with tips and advice on how to improve their customer service for disabled customers.
About this Event

We’ve teamed up our colleagues at VisitScotland to create a series of inclusive and accessible tourism events specifically tailored for tourism and hospitality businesses.

Based on your current knowledge and business needs, you can choose whether you wish to attend all 3 events in the series, or just one.
The second event in the series is half day training course specifically on customer service for disabled customers - which we know also benefits other customer groups.

Normally a full day course would costs organisations £950 + VAT for 16 delegate places, however ETAG in partnership with VisitScotland are giving 16 businesses the opportunity to attend a condense version of the course, for a reduced cost - £15 per person.

Participants will learn about:

  • Adopting a positive attitude to all customers and anticipating accessibility requirements
  • Successful communication styles to identify customer needs
  • Legal obligations and types of discrimination

The trainer will deliver this session in an interactive way throughout. It will include activities, exercises, and discussions. Each participant will receive a guide containing practical tips. Participants also receive a jointly branded VisitScotland / Welcome to Excellence attendance certificate.

(i) There are only 16 places available on this training workshop. To allow more businesses the opportunity to be trained, we ask that only one person from each business signs up to attend.

(ii) Details of the exact room location with St James Quarter will be sent out once you register for the event.

(iii) These events are aimed at tourism businesses only who operate on a B2C (Business to Consumer) or B2B (Business to Business) basis. Unfortunately, we can’t offer places to intermediaries, consultants or suppliers of services.


Event Venue & Nearby Stays

St James Quarter, St James Quarter, Edinburgh, United Kingdom


GBP 15.00

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