About this Event
COURSE OVERVIEW
You work at a beautiful practice, you provide top quality care, and you have a solid marketing plan…but you’re not making money! WHY? Your patients are not moving forward with the treatment you recommend. That’s where a skilled Treatment Coordinator comes in. Successfully “selling” doesn’t come naturally to most people; it is a learned skill that must be taught by an experienced instructor and practiced to perfection. This 8-hour CE credit course is designed to teach coordinators how to engage patients effectively, skillfully present treatment options, and ultimately how to “close the deal”. During the class, students will participate in real life scenarios and present /“sell” treatment plans to mock patients. They will be guided on their performance by our skilled professionals.
OBJECTIVES
This training is designed to enhance the Treatment Coordinator’s effectiveness in securing and planning the delivery of oral healthcare services. Course attendees will learn to describe and explain treatment options with patients, define costs associated with different treatment plans, propose and plan a treatment schedule with the patient, and formulate payment plans with patient.
INSTRUCTORS
FRANK LISENBEE
Frank has over 36 years of experience leading teams and managing healthcare organizations. As a Senior Noncommissioned Offer in the United States Air Force, he served in numerous senior leadership positions throughout the world. After retiring Frank worked as a DoD Occupational Analyst, Texas and Louisiana District Manager at Ocean Dental, Chief Operations Officer at Sole Support, and Practice Director at Health Texas Medical Group. He is a nationally published author and his many career awards include the USAF Dental Noncommissioned Officer of the Year. Frank is a graduate of every level of the Air Force's Noncommissioned Offers' academies and holds degrees in Dental Sciences, Organizational Management, and Human Resources.
JENNIFER MEDELEZ
Born and raised in San Antonio, TX., Jennifer has a high degree of commitment to exceptional performance, process efficiency and outcome accuracy. With over 14 years in the healthcare industry, she has served in leadership roles in various capacities both personally and professionally. As a former Dental Practice Manager overseeing seven geographically separate office locations, Jennifer has extensive operations experience in the areas of administrative support, insurance billing, accounts payable/receivable, regulatory compliance as well as financial and human resource management.
**SESSION INCLUDES A LIGHT BREAKFAST & CATERED LUNCH**
TRAINING INCLUDES HANDOUTS & TRAINING CERTIFICATE
$499 PER STUDENT…DISCOUNTS AVAILABLE FOR GROUPS OF 4 OR MORE AND CURRENT CLIENTS!
Event Venue & Nearby Stays
Spectrum Building, 615 Northwest Loop 410, San Antonio, United States
USD 299.00