About this Event
THE PROGRAM
You work at a beautiful practice, you provide top quality care, and you have a solid marketing plan…but you’re not making money! Why? You have to convince patients they need the treatment you recommend. That’s where a skilled Treatment Coordinator comes in! Successfully “selling” doesn’t come naturally to most people; it’s a learned skill that must be taught by an experienced instructor and practiced to perfection. This 8-hour course is designed to teach coordinators how to engage patients effectively, present treatment options skillfully, and ultimately how to “close the deal”. During the class, students will actually present and “sell” treatment plans to mock patients, and be guided on their performance.
COURSE OBJECTIVES
This training is designed to enhance the Treatment Coordinator’s effectiveness in securing and planning the delivery of oral healthcare services. Course attendees will learn to describe and explain treatment options with patients, define costs associated with different treatment plans, propose and plan a treatment schedule with the patient, and formulate payment plans with patient.
ABOUT THE TRAINERS
FRANK LISENBEE
Frank has over 36 years of experience leading teams and managing healthcare organizations. As a Senior Noncommissioned Offer in the United States Air Force, he served in numerous senior leadership positions to include DoD Occupational Analyst, Texas and Louisiana District Manager at Ocean Dental, Chief Operations Officer at Sole Support, and Practice Director at Health Texas Medical Group. He is a nationally-published author and his many career awards include the USAF Dental Noncommissioned Officer of the Year. Frank is a graduate of every level of the Air Force's Noncommissioned Offers' academies and holds degrees in Dental Sciences, Organizational Management, and Human Resources.
JENNIFER MEDELEZ
Born and raised in San Antonio, TX, Jennifer has a high degree of commitment to exceptional performance, process efficiency and outcome accuracy. With over 14 years in the healthcare industry, she has served in leadership roles in various capacities in both her career and in the community. As a former Dental Practice Manager overseeing over seven geographically separate office locations, Jennifer has extensive operations experience in the areas of administrative support, insurance billing, accounts payable/receivable, regulatory compliance as well as financial and human resource management.
SOCIALLY DISTANT COMPLIANT CLASSROOM
**SESSION INCLUDES A LIGHT BREAKFAST & CATERED LUNCH**
TRAINING INCLUDES HANDOUTS & TRAINING CERTIFICATE
ONLY $249 PER STUDENT…DISCOUNTS AVAILABLE FOR GROUPS OF 4 OR MORE!
Event Venue & Nearby Stays
HCR, 8610 N New Braunfels, Ste 706, San Antonio, United States
USD 249.00