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Course: Training on Office Administration and ManagementCourse Date Onsite fees: Registration
04/03/2024 To 08/03/2024 1,000 USD
90,000Ksh https://bit.ly/47Rw13X
03/06/2024 To 07/06/2024 1,000 USD
90,000Ksh https://bit.ly/3NnXwtQ
02/09/2024 To 06/09/2024 1,000 USD
90,000Ksh https://bit.ly/3Rmh5Un
02/12/2024 To 06/12/2024 1,000 USD
90,000Ksh https://bit.ly/3uZiI31
For more information : https://www.fineresultsresearch.org/training/?courses=business
Contact : +254 732 776 700 / +254 759 285 295
Email : [email protected]
INTRODUCTION
Administrative roles deal with managing the day to day functions of all business departments in an effort to reduce the total work load for senior level authorities. The main job responsibility of an office administrator is to ensure the efficient performance of all departments in an organization. They act as a connecting link between the senior management and the employees. To excel in this field and fulfil your potential as an office manager, administrator or secretary there is a great emphasis on your behavioural and interpersonal skills. This training course is designed to ensure that participants learn to remain in total control and achieve all required responsibilities in an efficient and timely fashion.
DURATION
5 Days
LEARNING OBJECTIVES
By the end of the training, the participants should be able to;
Improve multi-tasking and priority management
‘Think like managers’
Learn to make snap decisions, plan and solve office related issues
Improve communication skills and become more assertive
Improve relationships throughout the organisation
Learn Emotion Management
Develop their interpersonal skills
TOPICS TO BE COVERED
Module 1
Assuming Control at Work
Understanding the purpose of a task and it’s intended output
Internal and external customer services
Improve efficiency by looking at tasks logically
Implement high leverage activities to improve timescale
How to stay in control of your work through organisation and prioritisation
How to streamline office systems to improve efficiency
How to create an environment and culture that will improve office morale
Module 2
Critical Administrative Skills
Look at ‘Mind Mapping’ techniques and it’s uses
Project management techniques for meeting tight deadlines
Planning methodologies – Introduction to Gannt chart
The fundamental principles of Right Brain/Left Brain theory
Problem solving techniques
How to arrive at a decision and the various decision making tools available to us
Meeting management and keeping concise, detailed minutes
How to deal with multiple managers and organise the workload
Module 3
Communication Skills
What are the different styles of communication available to us?
How to be more assertive and get your point across
The best way to say ‘No’ without offending colleagues
Eradicate any discomfort caused when asserting yourself
Display confidence in your communication
Communication mistakes
Conflict resolution techniques
Understanding body language and its role in communicating
Adjusting communication techniques in accordance to gender
How to deal with clashing personalities
Creating a healthy working relationship with senior managers
Module 4
Professional Self-Development
How to improve your leadership skills
How to improve listening skills in order to fully understand the vision and requirements of the task at hand
Creating networks within the organisation
Learn how to plan an effective presentation
Learn how to deliver effective presentations with power and confidence
Eradicate public speaking anxiety
How to keep your audience’s attention and influence their opinion
How to give and receive constructive criticism
Module 5
Self-Management
Understanding the root causes of stress
Relaxation techniques for keeping the mind and body sharp
Building your self-confidence
Learn how to deal with difficult situations
Understand the life cycle of stressful thinking
Understand the underlying principles of emotional intelligence
How to integrate emotional intelligence into the workplace
Methods for becoming more practical, self-aware and responsible
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TRAINING CUSTOMIZATION
This training can also be customized for your institution upon request. You can also have it delivered your preferred location. For further inquiries, please contact us through Mobile: +254 732 776 700 or +254 759 285 295. You can also email us on: [email protected]
REQUIREMENTS
Participants should be reasonably proficient in English. During the trainings, participants should come with their own laptops.
TRAINING FEE
The course fee covers the course tuition, training materials, two break refreshments, lunch, and study visits.
ACCOMMODATION
Accommodation is arranged upon request. For reservations contact us through Mobile: +254 732 776 700/+254 759 285 295 or Email: [email protected]
PAYMENT
Payment should be transferred to FineResults Research Limited bank before commencement of training. Send proof of payment through the email: [email protected]
CANCELLATION POLICY
All requests for cancellations must be received in writing.
Changes will become effective on the date of written confirmation being received.
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Event Venue & Nearby Stays
Fahari Palace Serviced Apartments, Westlands Church road,Nairobi, Kenya
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