About this Event
The SWAS Ultimate Experience Journey Mastermind is an intimate, in-person working experience where we apply the Service With A Smile (SWAS) Five Touchpoints to your customer experience journey in real time.
This gathering is intentionally limited to just 12 seats to ensure depth, clarity, and meaningful interaction. These coveted spots provide exclusive in-person access to Kylie Rae Fitzgibbons and a facilitated environment built for action, not passive listening.
What to Expect
- Meet & mingle
- Guided workbook time
- SWAS Five Touchpoints in action
- Reflection and “mirror moments”
- Applied experience design
- Snacks & hospitality touches
This is not a keynote or conference. It is an interactive, action-driven environment where you will map your journey, identify gaps, and elevate how you serve and connect.
You’ll Leave With
- A defined Customer Experience Journey Map
- Understanding of the SWAS Five Touchpoints
- Awareness of what’s working and what needs refinement
- Practical next steps to elevate service and connection
- Shared language for team alignment
- Community, clarity, and direction
Who Should Attend
- Leaders & founders
- Client-facing professionals
- Hospitality & service teams
- Customer success, sales, and operations
- Anyone who cares about experience
Solo attendees are welcome, and teams are encouraged to attend together to align on their journey in real time.
Event Venue & Nearby Stays
The Star Boulevard, The Star Boulevard, Frisco, United States
USD 1731.19
