The Customer Journey Mapping

Mapping the journey that your customers take with your business is a great way to identify inflection points that determine whether customers engage and buy from your business or not.

In this session Mark will demonstrate what is involved in identifying your businesses Customer Journey with some practical tips that you can apply to your business.

There is an inextricable link between customer experience and business performance, understanding the difference between Customer Service and Customer Experience could give you the competitive advantage that your business has been looking for.

The session will cover

• The things you can do to ensure that you start to exceed your customers’ expectations.
• How important 5 star reviews are and how to get them.
• The three elements that define how your customers think about your business.
• Why speed is of the essence when it comes to customer experience.
• If you don’t measure it, you can’t improve it.

This workshop is for you if you are:

• A new start up or an established business, considering how you will gain and retain customers.
• Unsure of what your customers’ expectations may be
• Looking to improve your overall sales and profit performance
• Building an advocate base of customers

If you resonate with any of these, book your space on this workshop now!

With many years’ experience working in a customer experience environment Mark launched his own mystery customer business in 2012. It can be expensive to win new customers but by delivering a great customer experience businesses can retain more customers by creating advocates that readily promote their business. 

Mark can demonstrate a number of practical tips to help you build a great customer experience without costing you any money. 

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This event is delivered by Start up Bromley which is a business support services designed to support aspiring entrepreneurs, start ups and established businesses to build their entrepreneurial skills and confidence, as well as giving them access to business information and resources.

We offer our members a variety of expert led workshops, 1-2-1's with a business manager , access to business resources, opportunities to trade and test business ideas, co-working and office space, networking events and much more.

If you wish to attend the event and are not already a member, you will need to register with Start Up Bromley first.

Members of Start Up Greenwich and Start Up Wandsworth are also welcome to attend the event.

Event Venue & Nearby Stays

Central Library, High Street, Bromley, United Kingdom