Telephone Debt Collection Workshop in Auckland

Fri, 27 Jun, 2025 at 09:00 am to Tue, 16 Dec, 2025 at 05:00 pm UTC+12:00

For venue details, reach us at [email protected] | Auckland

LeadFlake
Publisher/HostLeadFlake
Telephone Debt Collection Workshop in Auckland
Advertisement
Learn effective phone techniques to recover debts professionally, handle objections, and maintain positive customer relationships.
About this Event

Certificate: Course Completion Certificate

Language: English

Duration: 1 Day

Credits: 8

Refreshments: Snacks, Beverages and Lunch included in a classroom session

Course Delivery: Classroom

Offers: Group of 5 - 10 people 10% Discount, Group of 11 - 20 people 15% Discount

Course Overview:

This one-day program is specifically designed for debt collection call center agents and credit department staff who interact with customers dealing with overdue or outstanding debts.

The course introduces best practices and negotiation techniques tailored to help collection staff handle difficult collection conversations with professionalism. By the end of this course, participants will have a greater ability to effectively engage with debtors and successfully collect overdue debts.

Target Audience:

This course is ideal for:

  • Debt collectors
  • Call center agents handling debt collection calls
  • Credit department staff

Learning Objectives:After completing this course, participants will be able to:

  • Follow a structured, step-by-step debt collection call process.
  • Increase confidence when handling challenging collection calls.
  • Understand and practice effective debt collection techniques.
  • Master best practices in debt collection conversations and negotiations.

Prerequisites:

No formal prerequisites are required.

Course Materials:

Participants will receive:

  • A course manual with presentation slides
  • Reference materials to support their learning.

Technical Requirements:

For eBooks:

  • Internet access for downloading the eBook.
  • Laptop, tablet, smartphone, or eReader (excluding Kindle).
  • Adobe DRM-supported software (e.g., Digital Editions, Bluefire Reader).
  • Instructions for downloading and activating the eBook will be provided.

Certification:

Upon completing the training, You will receive a Course Completion Certificate from Leadflake.

©️ 2025 Leadflake. This content is protected by copyright law. Copy, Reproduction or distribution without permission is prohibited.


Agenda
Module 1: Introduction to Debt Collection

Info: ● The essential attitude, skills, and knowledge of a successful debt collector.
● Overview of the four different types of debtors.
● Understanding the debt collection account fact sheet.


Module 2: The Debt Collection Call Process

Info: ● Step-by-step guidance for executing a successful debt collection call.
● How to handle debtor stalls, objections, and debt disputes.
● Developing the right mindset for a successful debt collection agent.


Module 3: Debt Collection Best Practices and Techniques

Info: ● The “Close Out” technique for concluding calls effectively.
● Strategies for debt collection negotiations.
● Top 10 telephone debt collection best practices and techniques.


Advertisement

Event Venue & Nearby Stays

For venue details, reach us at [email protected], PH: + 61(0) 2 80155605, Auckland, New Zealand

Tickets

NZD 576.15 to NZD 838.23

Icon
Concerts, fests, parties, meetups - all the happenings, one place.

Ask AI if this event suits you:

More Events in Auckland

Glen Eden Community House AGM
Mon, 20 Oct at 09:00 am Glen Eden Community House AGM

13 Pisces Road, Auckland, New Zealand 0602

THE JOY LAB - meet, move & play
Mon, 20 Oct at 09:30 am THE JOY LAB - meet, move & play

The Button Factory

Commodores (USA) Greatest Hits Tour
Mon, 20 Oct at 10:00 am Commodores (USA) Greatest Hits Tour

Kiri Te Kanawa Theatre, Aotea Centre

APT and Travelmarvel\u2019s Free Travel Event \u2013 Auckland
Mon, 20 Oct at 10:00 am APT and Travelmarvel’s Free Travel Event – Auckland

Waipuna Hotel and Conference Centre

Dark Dance Event!
Mon, 20 Oct at 10:30 am Dark Dance Event!

474 Great North Rd, Auckland, New Zealand 1021

Japan Studies Centre: The Religion of Anime
Mon, 20 Oct at 05:00 pm Japan Studies Centre: The Religion of Anime

Sir Owen G Glenn Building, 12 Grafton Road

OnPar Society - Golf Networking | Round 6 - Winter Series 2025
Mon, 20 Oct at 05:45 pm OnPar Society - Golf Networking | Round 6 - Winter Series 2025

Remuera Golf Club - Velocity Driving Range - Lower level

Sip n Paint: Auckland Skyline
Mon, 20 Oct at 06:00 pm Sip n Paint: Auckland Skyline

Freeman & Grey

Commodores in Auckland
Mon, 20 Oct at 08:00 pm Commodores in Auckland

Kiri Te Kanawa Theatre

TNG North Shore Fortnightly Meetings
Tue, 21 Oct at 02:00 am TNG North Shore Fortnightly Meetings

The Merchant Pub Co.

FREE \u2013 LFHW Grow Your Greens, Microgreens & Sprouts talk \u2013 Albany
Tue, 21 Oct at 02:30 am FREE – LFHW Grow Your Greens, Microgreens & Sprouts talk – Albany

Albany Community Hub

Give it a Go!
Tue, 21 Oct at 07:00 am Give it a Go!

Ramlea Park, Taikata Road, Te Atatu Peninsula, Auckland, New Zealand 0610

Auckland is Happening!

Never miss your favorite happenings again!

Explore Auckland Events