About this Event
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Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks included
Course Overview
This workshop helps professionals move beyond linear problem-solving and develop a comprehensive understanding of how systems, people, processes, and structures interact. You will learn to look beyond surface-level issues, uncover root causes, and anticipate unintended consequences before decisions are made. Through interactive discussions, proven systems-thinking models, case studies, simulations, and guided reflection, the course encourages a shift from isolated fixes to holistic, system-wide solutions.
Learning Objectives
By the end of this course, you will be able to:
- Explain how people, processes, and systems influence each other
- Identify root causes rather than treating symptoms
- Map workflows and visualize system behavior and dynamics
- Anticipate the short- and long-term ripple effects of decisions
- Apply systems thinking to real-world operational and organizational challenges
- Use structured tools and frameworks to support better decision-making
Target Audience
This course is ideal for:
- Project managers and PMO teams
- Operations, quality, and process improvement professionals
- Business analysts, consultants, and strategic planners
- Engineering and technical professionals
- Professionals involved in cross-functional problem-solving and decision-making
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Why Choose This Course?
In today’s complex organizational environments, solving problems requires a mindset that sees connections, not just tasks. Systems thinking equips professionals to identify root causes, prevent unintended consequences, and make decisions that create long-term positive outcomes. This workshop provides practical frameworks and visual tools that can be applied immediately to real work situations.
📧 Contact us today to schedule a customized in-house, face-to-face session:
Agenda
Module 1: Introduction to Systems Thinking
Info: • What makes a system different from tasks and processes
• Understanding interconnectedness and patterns
• Identifying system boundaries and elements
• Icebreaker Activity
Module 2: Mapping System Components
Info: • Visualizing workflows and relationships
• Recognizing dependencies and system constraints
• Using diagrams to uncover hidden structures
• Activity
Module 3: Cause & Effect Awareness
Info: • Understanding feedback loops
• Identifying reinforcing vs. balancing patterns
• Avoiding short-term solutions that create long-term issues
• Role Play
Module 4: Real-World Systems Analysis
Info: • Case patterns in operations, projects, teams, and markets
• Identifying leverage points for influence
• How small shifts create large positive impact
• Case Study
Module 5: Simulation for Decision Dynamics
Info: • Scenario-based decision-making
• Forecasting outcomes before acting
• Managing trade-offs and ripple effects
• Simulation Exercise
Module 6: Team-Based Systems Problem Solving
Info: • Collective insight and multi-perspective thinking
• Group modeling of problem scenarios
• Avoiding biases with structured collaboration
• Group Brainstorm Activity
Module 7: Action Planning for Ongoing Use
Info: • Translating systems tools into workplace routines
• Setting up triggers for reflective thinking
• Building your systems thinking practice
• Action Plan Review
Event Venue & Nearby Stays
Regus - Sydney, Balmain, Australia
AUD 446.03 to AUD 551.91
