Supervisor Skills: Managing Team KPIs, Metrics, and Scorecards

This training program, "Managing Metrics, KPIs, and Scorecards as a Supervisor," empowers supervisors to effectively track, analyze, and communicate performance data to drive team success. Participants will learn practical techniques to align metrics with organizational goals, make data-driven decisions, and foster a culture of accountability and continuous improvement.

The fee is already good for joining the two days.

VENUE

• Mpower Training Center
• 222 Vivaldi Residences, EDSA cor Aurora Blvd.., Cubao, Quezon City

TIME

All schedules are set at 8AM-5PM.However, if the headcount is low, the training may be set at 9AM-4PM or 9AM-5PM. Your certificate, still, will indicate 8 hours. The start time and end time will be finalized three days before the class. Please look for an email from [email protected] or chat with us to confirm.

INCLUSIONS

For onsite:

1. printed handout
2. printed certificate
3. AM snacks
4. candies and coffee
5. WIFI access

For via Zoom:

1. PDF handout
2. PDF certificate

• NOTE: Depending on the number of participants, the training may be cancelled if there are a few participants. We will however guarantee that you will get refund for your enrollment in the event that the training is cancelled. You may reach us via Viber at 0977-103-1800 or [email protected].

OUTLINE

Module 1: Understanding Metrics and KPIs

• What Are Metrics and KPIs?
• Difference Between Leading and Lagging Indicators
• Importance of Metrics and KPIs in Supervisory Roles
• Aligning Metrics with Organizational Goals

Module 2: Creating and Setting KPIs

• Characteristics of Effective KPIs (SMART Criteria)
• Breaking Down Organizational Goals into Team-Specific KPIs
• Balancing Quantity vs. Quality Metrics
• Establishing Benchmarks and Targets

Module 3: Monitoring Performance Through Scorecards

• Understanding and Creating Scorecards
• Visualizing Data for Better Insights
• Interpreting Trends, Variances, and Patterns

Module 4: Communicating Metrics and KPIs to Teams

• Presenting Metrics Effectively to Teams
• Encouraging Ownership of Team Goals
• Using Metrics to Foster Collaboration and Motivation

Module 5: Using Metrics for Decision-Making and Improvement

• Identifying Underperformance and Root Causes
• Using Metrics to Prioritize Tasks and Initiatives
• Adjusting Goals Based on Performance Data
• Integrating Feedback Loops to Enhance KPIs

Module 6: Practical Application and Case Studies

• Analyzing Sample Scorecards and Identifying Insights
• Setting KPIs for a Hypothetical Team

Event Venue & Nearby Stays

Mpower Learning Manila, 222 Vivaldi Residences, 628 EDSA c.or Aurora Blvd, Mandaluyong City, Philippines