About this Event
Join us for an inspiring conference!
This conference warmly welcomes all hospital staff, across every grade and profession as well as patients and their families. It’s a unique opportunity to:
- Explore innovations and best practices in patient and service-user engagement.
- Gain insights from diverse perspectives on partnership in healthcare.
- Connect and network with a vibrant person-centred care community.
Date: Wednesday, 25 February 2026
Venue: Robert Smith Lecture Theatre, St James’s Hospital
Keynote Speaker:
Major General Maureen O’Brien, Irish Army General & Military Advisor to the UN Office of Military Affairs, Department of Peace Operations, will share powerful insights on leadership, civility, and compassion in teams enabling a culture of Person-Centredness.
Agenda
🕑: 09:30 AM - 10:00 AM
Registration & PhotoVoice Photography Exhibition
Info: Registration.
View the PhotoVoice exhibition, showcasing staff and patient perspectives on person-centred care.
Tea, coffee and pastries available on arrival.
🕑: 10:00 AM - 10:15 AM
Welcome & Opening Address
Info: Welcome delivered by symposium host, Ms Mary Day, Chief Executive Officer, St James’s Hospital.
Opening address delivered by Mr Bernard Gloster, Chief Executive Officer, HSE.
🕑: 10:15 AM - 11:00 AM
Keynote Address
Info: Leadership, civility and compassion in teams to enable a culture of Person Centredness. Major General Maureen O’Brien, Irish Army general & Military Advisor UN Office of Military Affairs, Dept of Peace Operations.
🕑: 11:00 AM - 11:20 AM
The first Year and the future of HSE Patient and Service User Experience
Info: Mr Iolo Eilian, HSE Assistant National Director, Patient and Service User Experience Lead.
🕑: 11:20 AM - 11:30 AM
St James’s Hospital Person Centred Care Programme
Info: St James’s Hospital Person Centred Care Programme. Past, present, future. 10-year review & launch of a new Patient Experience System.
Ms Maria Kane, Quality Manager, Person Centred Care Lead, St James’s Hospital
🕑: 11:30 AM - 11:45 AM
Coffee Break & Photovoice Exhibition
🕑: 11:45 AM - 12:00 PM
A family member’s experience of health care and advance care directives
Info: Ms Melissa Power, family member.
🕑: 12:00 PM - 12:15 PM
Service Users supporting Service Users - A New Patient Volunteer Service
Info: Members of the Patient Volunteer Service
🕑: 12:15 PM - 01:00 PM
Panel Discussion: Patient Partnership in Action
Info: Facilitator: Ms Zoe Houlihan, St James’s Hospital Patient Ambassador . In conversation with:
• Mr Rahul Gomes, Adolescent & Young Adult patient
•Mr John Marron, Patient Representative Trinity St James’s Cancer Institute Patient Representative Group
• Mr Joseph McLaughlin, Patient Representative, Additional Needs Working Group
The Panel Discussion will be followed by light lunch and an opportunity to network
🕑: 01:00 PM - 01:10 PM
Introduction to St James’s Hospital Person Centred Care PhotoVoice Project
Info: Members of the St James's Hospital Person Centred Care PhotoVoive Project
🕑: 01:10 PM - 01:15 PM
Closing Remarks
Info: Delivered by symposium host, Brian Gough, Chairperson of the Person-Centred Care Programme Committee
🕑: 01:15 PM
Light Lunch & Networking
Event Venue & Nearby Stays
Trinity Centre for Health Sciences, 8 James's Street, Dublin 8, Ireland
EUR 0.00
