About this Event
Duration: 1 Full Day (8 Hours)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, Snacks and beverages will be provided during the session
Workshop Overview:
Hope’s short-stay accommodations are a vital part of the local rental economy, attracting a constant stream of travelers. This course equips you with practical strategies to improve guest satisfaction, strengthen your online visibility, and increase repeat bookings. Through real-world insights and actionable tools, you will learn how to elevate service standards and make your property stand out in a competitive rental market.
Key Outcomes
By the end of this course, you will:
- Gain clarity on how to deliver superior guest experiences.
- Understand how to optimize your property listing for better visibility.
- Learn to apply effective marketing strategies for higher bookings.
- Master the basics of pricing, operations, and growth planning.
- Develop confidence in handling challenges and guest concerns.
Target Audience:
- Small accommodations in the rentals sector.
Why is it right fit for you?
This course is designed specifically for small accommodation providers in Hope who want to stand out in the competitive rental space. With the growing demand for short-stay rentals, learning how to enhance guest experience and strengthen your online presence is crucial. Our training combines industry best practices with tailored strategies for your business environment. You will leave with actionable insights that can immediately improve your operations and profitability. Choosing this course means you are investing in practical skills that directly impact your bottom line.
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Bring your team and save
1. Groups of three or more receive a 10% discount
2. Organizations hosting an in-house session with 10+ participants enjoy a 15% discount.
Do you want your entire team to benefit from this training?
We offer in-house training solutions designed to meet the specific needs of your accommodation business. Our sessions can be customized to your team’s goals, ensuring that every member gains relevant skills to improve performance. In-house delivery also provides flexibility in scheduling and allows us to integrate real-life examples from your own property operations.
📧 Contact us today to schedule a customized in-house, face-to-face session:





Agenda
Module 1: Understanding the Short-Stay Landscape
Info: • Trends in the short-stay rental industry
• Importance of guest-first experiences
• Competitor benchmarking
• Activity
Module 2: Enhancing Guest Experience
Info: • Creating memorable check-in and check-out moments
• Personalization techniques for guests
• Handling guest feedback effectively
• Activity
Module 3: Optimizing Online Listings
Info: • Crafting attractive property descriptions
• Photography and visual storytelling
• Highlighting unique features to stand out
• Case Study
Module 4: Leveraging Digital Marketing
Info: • Social media engagement strategies
• Using reviews and ratings for credibility
• Search engine optimization basics for rentals
• Activity
Module 5: Revenue and Pricing Strategies
Info: • Dynamic pricing models
• Seasonal demand forecasting
• Balancing affordability with profitability
• Activity
Module 6: Operational Excellence
Info: • Streamlining housekeeping and maintenance
• Building partnerships with local vendors
• Service automation and efficiency tools
• Case Study
Module 7: Building Guest Loyalty
Info: • Creating loyalty perks and rewards
• Encouraging direct bookings over OTAs
• Upselling and cross-selling opportunities
• Activity
Module 8: Handling Challenges in Rentals
Info: • Resolving common guest complaints
• Legal and compliance basics for hosts
• Safety and risk management measures
• Case Study
Module 9: Scaling Your Short-Stay Business
Info: • Managing multiple properties efficiently
• Technology tools for growth
• Creating a sustainable long-term brand
• Activity
Event Venue & Nearby Stays
Regus - Hope, BC, Regus office space, Hope, Canada
CAD 466.01 to CAD 569.51