About this Event
Certificate: Course Completion Certificate
Language: English
Duration: 1 Day
Credits: 8
Refreshments: Snacks, Beverages and Lunch included in a classroom session
Course Delivery: Classroom
Offers: Group of 5 - 10 people 10% Discount, Group of 11 - 20 people 15% Discount
Course Overview:This Interview Skills Training is designed to help participants develop effective selection interviewing techniques. Through a structured approach, attendees will learn key skills to improve the interviewing process, ultimately leading to better hiring decisions. This course emphasizes competency-based interviewing (also known as behavioral or situational interviewing) and provides practical tools to minimize the risks of hiring unsuitable candidates. While discrimination laws and diversity are touched upon, the focus is on mastering interviewing techniques that align with organizational needs.
Course Features:By the end of this Interview Skills Training, participants will be able to:
- Use the PRICE structure and question plans for logical, effective selection interviews.
- Prepare thoroughly for interviews.
- Build and maintain appropriate rapport with candidates.
- Conduct interviews professionally and manage candidate expectations.
- Evaluate interviews objectively to select the best candidate.
Certification:Participants will receive a course completion certificate from Leadflake after successfully completing the training.
Who Can Attend?Anyone interested in learning and improving interview skills.
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Agenda
Similar Circles
Info: ● An icebreaker designed to enhance listening and questioning skills, setting a relevant tone for the training.
The Selection Interview
Info: ● Explanation of what selection interviews entail, with an emphasis on competency-based interviews. Benefits and drawbacks of this approach are discussed, alongside solutions for overcoming challenges.
Diversity and Equality of Opportunity
Info: ● A brief reminder of the importance of fair treatment during the hiring process.
The PRICE Structure
Info: ● Introduction to the PRICE framework for structured interviewing, focusing on effective organization and preparation.
PRICE Organization Activity
Info: ● Learners engage with action cards to understand how interviewer behaviors and techniques fit into the PRICE structure.
Wrinkle Chaser Activity
Info: ● A hands-on activity that illustrates the challenges of unprepared interviews.
The Selection Process
Info: ● A reminder that interviews are just one component of the broader selection process.
Question Plans
Info: ● The importance of preparing a structured question plan is discussed, supported by a template provided during the course.
First Impressions
Info: ● Activities to highlight the significance of making positive first impressions and avoiding bias based on initial perceptions.
Traffic Lights
Info: ● A review of different question types, allowing learners to identify which types are effective in interviews.
Effective Listening
Info: ● Identification of barriers to effective listening and strategies to overcome them.
The Close Phase
Info: ● Guidelines for closing the interview and managing candidate expectations.
The Evaluation Phase
Info: ● Introduction of methods to evaluate and score candidates using a structured, unbiased approach after the interview.
Interview Practice
Info: ● Participants will conduct two or three interview simulations, taking on roles as interviewer, interviewee, and observer to gain various perspectives on the interviewing process.
Event Venue & Nearby Stays
For venue details, reach us at [email protected], PH: + 61(0) 2 80155605, Petaling Jaya, Malaysia
MYR 2203.74 to MYR 3358.63
