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Welcome to the Service with a Smile Masterclass, where we embark on a journey to revolutionize customer experiences and empower service professionals to become true brand ambassadors.In this one-day intensive workshop, we will delve into the art and science of exceptional service, equipping you with the tools and insights needed to create remarkable moments for your customers.
This masterclass is designed for service professionals across various industries, including hospitality, banking, insurance, and any other sevrice industry.
Through a combination of interactive learning sessions and practical exercises, participants will gain a deep understanding of customer psychology, learn proven strategies for delivering outstanding service, and celebrate personal growth and success in their roles.
What You Will Learn:
1. Understand the importance of customer-centricity and its impact on business success.
2. Learn the science behind great customer experiences and how to apply it in real-world scenarios.
3. Discover the secret recipe for delivering outstanding service that delights customers and sets your brand apart.
4. Cultivate a mindset of continuous improvement and personal success as a service professional.
As the sole Customer Experience Professionals Association (CXPA) Authorized Training Provider in Africa, BrandLove doesn’t just teach best practices; it crafts leaders of a new industry paradigm. From understanding the emotional genesis of conflicts to strategizing innovative service recoveries and stress management techniques, each module equips you with precise and potent skills.
Further distinguished by its accreditation from the Education Alliance in Finland; the program offers a globally recognized, comprehensive curriculum that sets the gold standard in training.
Date: 18 February 2025
Time: 09h00 - 17h00 (GMT+2)
Location: The Marine Hotel Hermanus
Book Your Ticket Here: https://www.brandloveglobal.com/service-with-a-smile-masterclass
By the end of this masterclass, you will emerge as a confident and empowered service professional, armed with the knowledge and skills to elevate your customer experience and make a lasting impact on your organization's success. Get ready to unleash the power of service with a smile!
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Event Venue & Nearby Stays
The Marine Hotel And Spa Hermanus, 138 Main Rd, Hermanus, 7200, South Africa,Hermanus, Western Cape
Tickets
