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Objective: Provide effective techniques to engage, manage, and nudge stakeholders in a service-oriented wayTarget: New Managers, People with recent (1-3 years) or upcoming stakeholder responsibilities, and team leaders aiming to develop effective stakeholder management skills
Format: 1.25 days with one-day intensive (two 3.5-hour group modules) and one 1.5 hr online case study session after. The participants will work on a case study for 2-3 hr two weeks after the intensive.
The shift from an individual contributor to a people manager requires a transformational shift in the mindset. As a manager, one needs to become a strategic partner for stakeholders by engaging and nudging them while advancing service excellence. An engaged stakeholder network can multiply the influence of our work. A proactive systemic approach to stakeholder engagement takes us beyond successfully navigating the stakeholder map to co-create a new future.
MODULES:
Morning: Engaging & Nudging Stakeholders to strategically design stakeholder maps and nudge people in a non-invasive way. Learn to:
Map emerging stakeholder landscape as a widening web of relationships
Use an interest-influence matrix to inform an engagement strategy and approach
Nudge relations for shared success
Afternoon Advancing Service Excellence to embed a service-oriented mindset in our actions & decisions while setting boundaries. Learn to:
Embed service-oriented mindset
Understand stakeholder's needs and deepen relation using active listening & silence
Navigate difficult discussions, set boundaries
1.5 hrs Online Case Study session after 2 weeks
The modules are conducted in English and are limited to 20 participants to facilitate interactions and connections.
At the end of the program, you will be provided a "Certificate of Participation" by MQ Learning. MQ Learning is EduQua certified educational institute. EduQua is an accreditation body recognized and supported by the Swiss Confederate Government; it's the first quality certification for public and private educational institutions in Switzerland. EduQua is the premier quality assurance body accreditation scheme for continuing education.
BENEFITS:
Engaging the right stakeholders in an efficient way
Nudging stakeholders in an ethical non-invasive manner
Embedding a service-oriented mindset in every decision & action
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Event Venue & Nearby Stays
Schaffhauserstrasse 78, 8057 Zürich, Switzerland, Schaffhauserstrasse 78, 8057 Zürich, Schweiz, Zurich, Switzerland
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