Retail Training

We therefore hope to create an atmosphere in the retreat that allows the individual to feel comfortable with the others, and with us – but also, equally, with that inner mettle that will allow her to hold up and to speak about her own hopes and aims in the workshop.

Building Rapport with Your Customers through Mirroring Techniques

Salepitch: Rap your sales and your customer service to the next lever by using rapid rapor. These techniques are sure to have your customer wanting more. Learn how to rapor your client; how to find what you and your customer have in common and how to use mirroring to deliver it; and how to build a business relationship through rapporting.

Creating Happy Customers by Exhibiting Leadership

This training provides participants with skills for leadership, important factors regarding customer needs and abilities for sales improvement.

Effective Complaint Handling; Learn from Conflict Resolution Experts

Hello. Today’s session is intended to develop some key-working strategies by reminding you about skills that can be used in resolving conflict at work. Skills in conflict resolution are important.

Discover insights. Establish yourself as the go to person, for practical solutions!

Exploring Emotions and Motivation; How it impacts customer interactions

It is believed that comprehending emotion contribute to marketing that stands to motivate consumer to test and purchase products or services. Here in session discussion illustrates how people’s emotional response make a possibility for consumers for a given scenario, and how emotional states influence the what we wear (clothes), what we eat (food) and what we buy (movie tickets or hair cut) due to the intention and limitation of consumer insight because they are emotional states.

Effective Questioning Techniques to better understand your customers needs

If you want to be useful to people, you need to know what their problems are and what they need and want. Not always easy to know that, of course. Often they will need something from you and they won’t be able to tell you what. Sometimes they will want something from you and they won’t be able to tell you what. When people need or want something from you, that’s your ball. But when people need and can’t tell you what you can do to help and when people want and can’t tell you what they want from you, that’s the ball because then you are really in your power. And what’s a ball? It’s another question-asking technique – it is also another tool for finding out where people need you to go. And then after you find out where they need you to go, not only are you going to be able to make them happy, you’re going to get them to come back and do what you want them to do again.

Mastering Telephone Etiquette for customer service

Computers are where or derby shoes are made. This workshop will show how we can use our telephone scripts to provide world-class telephone service while still achieving the appointment or sale. You’ll learn how to make the call an awesome call that produces!

Signals of Your Customers

READ YOUR BODY LANGUAGE FOR BETTER SALES AND SERVICE CONNECTIONS. TRAINING INFO FOR SALES CONSULTANTS ON HOW TO READ YOUR BODY LANGUAGE FOR BETTER SALES AND SERVICE CONNECTIONS. THIS INFO IS PROVIDED BY OUR HIGHLY TRAINED EXPERT. WITH THIS INFO, YOU WILL BE ABLE TO CONNECT BETTER SALES AND SERVICE WITH OUR BEST CUSTOMERS. Our corrections: READ YOUR BODY LANGUAGE FOR BETTER SALES AND SERVICE CONNECTIONS. TRAINING INFO FOR SALES CONSULTANTS ON READING YOUR BODY LANGUAGE FOR BETTER SALES AND SERVICE CONNECTIONS. THIS INFO IS PROVIDED BY OUR HIGHLY TRAINED EXPERT. WITH THIS INFO YOU WILL CONNECT BETTER SALES AND SERVICE WITH ALL BEST CUSTOMERS.

Providing Solutions and Problem Solving Techniques to help Improve Ideas and Options for Customers

Learn on how to solve the problem or issue and what choices they should give to client. By attending this workshop, you will know what should you tell your client when the client come to you with a problem or issue. After this course, we guarantee everyone that you will learn how can you solve your client's issue by giving him choices. Our instructor will show and teach you do to solve problem by giving one to five choices. Choose this course because will make your problem solving skill in the work smarter.

Enhance your customer service performance through training.

Get inducted into the customer service priesthood. Here, our supposed employee lays down the cold, hard numbers that will make you a ‘remarkable purveyor of people experiences’.

Workshop Wrap-Up

End each workshop with a QA session on what you just heard and how to transfer from the textbook to real life.

Event Venue & Nearby Stays

Melbourne, Australia