Repairs and Maintenance Service User Group

Repairs and Maintenance Service User Group

Meets bi-monthly on the last Thursday of each month and alternates with the Estate Service User Group.

About service user groups

Service User Groups are groups where tenants and leaseholders can meet and discuss issues about the management and delivery of our landlord services with the Service Managers.

What service groups are there

Estate Services Service User Group

Repairs and Maintenance Service User Group

Purpose of service user groups

To look at issues relating to the way specific housing services are delivered.

To agree how tenants and leaseholders will be consulted and involved where changes to the service are proposed.

To commission reviews, mystery shopping exercises, focus groups and other consultation initiatives where new policies are being considered.

To monitor service trends, performance information and to work with staff to identify solutions to any issues arising.

Event Venue

Online