About this Event
About This Course
Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks provided
Course Overview
This 1-day Centennial workshop equips fashion and retail professionals with practical tools and proven strategies to manage e-commerce returns efficiently. Participants will learn how to reduce costs, improve customer experience, and optimize reverse logistics in an increasingly digital-first retail environment.
Through real-world case studies, interactive exercises, and technology insights, you’ll gain actionable methods to turn returns from a financial burden into a competitive advantage that builds brand trust and profitability.
Learning Objectives
By the end of this course, you will be able to:
- Analyze the financial and operational impact of returns.
- Apply customer-centric approaches to returns management.
- Leverage technology for smarter returns handling.
- Optimize reverse logistics and reduce processing costs.
- Build sustainable and profitable e-commerce return strategies.
Target Audience
- Fashion e-commerce managers
- Retail operations leaders
- Customer experience managers
- Supply chain & logistics professionals
- Entrepreneurs in online fashion retail
Why You Should Attend This Workshop?
Are fashion returns eating away at your margins or customer loyalty? In Centennial’s fast-growing retail hub, mastering e-commerce returns isn’t just an operational issue — it’s a profit and brand-trust strategy.
This 1-day training shows local fashion and retail professionals how to turn high return rates into a competitive advantage. Through case studies, live demos and practical exercises, you’ll learn to streamline reverse logistics, apply customer-centric policies, integrate technology, and create sustainable, cost-saving return processes.
You’ll walk away with a clear action plan to cut losses, improve efficiency and boost customer satisfaction in the Centennial fashion e-commerce landscape.
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Team Enrollment Benefits:
- Groups of 3+ → 10% discount
- Groups of 10+ → 15% discount
Interested in hosting Managing E-commerce Returns in Fashion & Retail exclusively for your team?
Our in-house delivery brings the workshop to your location, tailoring content to your product lines, policies and operational challenges — saving travel time, aligning learning with your systems and accelerating results.
📧 Contact us today to schedule a customized in-house session:
Agenda
Module 1: The E-commerce Returns Challenge
Info: • Understanding return trends in fashion retail
• Key drivers of high return rates
• Costs of inefficient return systems
• Activity: Case Study
Module 2: Customer-Centric Return Policies
Info:
• Designing flexible yet cost-effective policies
• Enhancing customer satisfaction and loyalty
• Balancing generosity with profitability
• Activity: Role Play
Module 3: Technology & Automation in Returns
Info:
• AI-driven returns management tools
• Reverse logistics software and tracking
• Data insights for decision-making
• Activity: Demo Exercise
Module 4: Reverse Logistics Optimization
Info:
• Warehousing and restocking strategies
• Partnerships with logistics providers
• Reducing time and labor costs
• Activity: Simulation
Module 5: Sustainable Returns Management
Info:
• Eco-friendly packaging and processes
• Circular fashion & resale options
• Minimizing environmental impact
• Activity: Group Discussion
Module 6: Building an Action Plan
Info:
• Setting clear return KPIs
• Crafting a cost-effective returns roadmap
• Peer review and feedback session
• Activity: Action Plan Exercise
Event Venue & Nearby Stays
Regus Centennial, CO, Regus Office Space, Centennial, United States
USD 612.58 to USD 716.28
