Receptionist Skills Training

Mon Oct 20 2025 at 08:00 am to 12:00 pm UTC+11:00

Melbourne | Melbourne

Paramount Training & Development
Publisher/HostParamount Training & Development
Receptionist Skills Training
Advertisement
Helping you become a professional receptionist and master essential aspects of office management.
About this Event

Course Overview

The course aims to equip people who want to work in a reception, with these abilities; through this course receptionists will develop skills that will enable them to create great experiences for guests.


Topics covered in this course


1. Building rapport and greeting customers within seconds

Discover powerful techniques for establishing rapport with customers ensuring interactions every time.

2. Effective call screening

Screening calls is a perfect time-management technique that allows you to make the best use of your time and resources by identifying the calls that are worth answering.

3. Answering machines methods

Develop communication skills necessary for crafting captivating messages that bolster your companys reputation.

4. Handling outgoing calls

Our experts will teach you different approaches tailored specifically to your receptionist’s task of managing calls and making sure messages reach on time.

5. Telephone etiquette

Receptionists can enhance their telephone communication skills through training, in this program. Developing skills can greatly contribute to standing out and achieving success!


Handling customer complaints and defusing situations

A good receptionist means everything to a business, especially in dealing with difficult clients. Learn how to use these tactics to de-escalate heated client interactions!


Accurately recording messages

Come to this session and learn how to structure your notes so you capture key information and retain the details! Get yourself a set of skills for collecting data.


Effective communication in the workplace

Here, you will learn skills and rules to become an effective communicator.


Mastering delivery and word choice

Learn the art of selecting words and the way to use inflection to ensure your message is delivered effectively.


Understanding roles and responsibilities

This training programme trains! Gives you the skills to succeed your job!


Participation in workplace safety protocols

Cultivating your skills at reception will go a long way to helping you respond appropriately. It’s time to build your competence.


Master the art of organising and managing information effectively.

Improve your performance using organisation and delegation skills, you’ll become the boss in the office!


Establish yourself as a leader

Earn the trust, loyalty and admiration of your clients through your efforts! Unlock the potential of your questioning abilities with this training program! Teach them how to ask questions that produce answers that point them on a quest.


Boost your confidence.

Here are some tips and techniques that will help you improve your telephone utilisation as a receptionist. This training covers how to use the phone.


Essential reception skills

Take a training course that covers all the competencies required to work as a Professional Receptionist. Empower yourself with the ability to decipher cues through body language interpretation.

This training will help you to have a certain way of thinking about interactions with customers. Learn to tell if you’re being sold to using your body language!


Workshop Wrap-Up

At the end of the course, participants will be able to further deepen their knowledge by: addressing any areas where there is still some uncertainty; devise a plan, in order to improve their chances of success.

Advertisement

Event Venue & Nearby Stays

Melbourne, Australia

Tickets

AUD 495.00

Sharing is Caring:

More Events in Melbourne

Influencing Communication Skills for Managers
Sun Oct 19 2025 at 08:00 am Influencing Communication Skills for Managers

Melbourne

Accounting Skills For Supervisors Training
Sun Oct 19 2025 at 09:00 am Accounting Skills For Supervisors Training

Melbourne

Melbourne Job Fair - Melbourne Career Fair
Mon Oct 27 2025 at 11:00 am Melbourne Job Fair - Melbourne Career Fair

Melbourne

Oasis | Melbourne #1
Fri Oct 31 2025 at 07:00 pm Oasis | Melbourne #1

Marvel Stadium, Melbourne

Oasis | Melbourne #2
Sat Nov 01 2025 at 07:00 pm Oasis | Melbourne #2

Marvel Stadium, Melbourne

\u201cBIG VINYL DIG\u201d (Williamstown 2025)
Sun Nov 02 2025 at 12:00 pm “BIG VINYL DIG” (Williamstown 2025)

WILLIAMSTOWN ITALIAN SOCIAL CLUB, 30 Garden St. Williamstown VIC 3016

Melbourne Job Fair - Melbourne Career Fair
Tue Nov 04 2025 at 11:00 am Melbourne Job Fair - Melbourne Career Fair

Melbourne

Oasis | Melbourne #3
Tue Nov 04 2025 at 07:00 pm Oasis | Melbourne #3

Marvel Stadium, Melbourne

Melbourne is Happening!

Never miss your favorite happenings again!

Explore Melbourne Events