About this Event
Certificate: Course Completion Certificate
Language: English
Duration: 1 Day
Credits: 8
Refreshments: Snacks, Beverages and Lunch included in a classroom session
Course Delivery: Classroom
Offers: Group of 5 - 10 people 10% Discount, Group of 11 - 20 people 15% Discount
Course Overview:Quality management ensures that an organization’s processes, procedures, systems, and practices are fit for purpose and consistently deliver continuous benefits. This Quality Management training is designed for individuals aiming to implement quality management principles within their organizations, improving work practices and, ultimately, the business's success.
Course Contents:Develop your employees' awareness of quality management principles to gain a competitive advantage. This training explores the history of Quality Management, from simple product inspection to Total Quality Management (TQM), which has paved the way for essential processes, tools, and techniques that are now central to organizational growth, change management, and performance improvement.
Organizations that do not prioritize quality face costly consequences and risk damaging their reputation. This course provides an understanding of the key principles of quality management and how to apply them effectively within your organization.
Course Features:By the end of this Quality Management training, participants will be able to:
- Describe Quality Management Systems.
- Recognize the value of Total Quality Management (TQM).
- Practice Quality Assurance and Control effectively.
- Measure and improve quality using the appropriate tools.
- Apply Quality Management tools and techniques.
Certification:Upon successful completion, participants will receive a Leadflake Certificate of Completion.
Who Can Attend?Anyone interested in learning Quality Management skills.
©️ 2025 Leadflake. This content is protected by copyright law. Copy, Reproduction or distribution without permission is prohibited.
Agenda
1. Introduction, Objectives, and Expectations
Info: ● Introduction to the topic of quality management.
● Review of course objectives and participant expectations.
● Exploring quality from a personal and professional perspective.
2. Background to Quality Management
Info: ● Understanding the evolution of quality management.
● Reviewing key milestones in its development and impact on organizational growth.
3. Quality Management Systems (QMS)
Info: ● Overview of various quality management systems, including Total Quality Management (TQM), ISO 9001, and Kaizen.
4. Total Quality Management (TQM)
Info: ● Exploring the eight principles of TQM.
● Comparing TQM practices to participants’ organizational practices and identifying potential improvements.
5. Quality Assurance and Control
Info: ● Understanding the concepts of quality assurance and control.
● Identifying the existing quality assurance practices in participants’ workplaces.
6. ISO 9001
Info: ● Examining the ISO 9001 standards and their requirements for a quality management system.
● Reviewing the impact of ISO 9001 standards through case studies.
7. Kaizen – Continuous Improvement
Info: ● Understanding the Kaizen approach to quality management and how it drives continuous improvement.
● Reviewing practical examples of Kaizen through video content and discussion.
8. Quality Measurement and Improvement
Info: ● Using the Shewhart Cycle (Plan, Do, Check, Act) to measure and improve quality.
● Exploring the difference between continuous and continual improvement.
9. Quality Management Tools and Techniques
Info: ● Identifying common tools and techniques for quality management.
● Learning how to apply these tools in various scenarios.
10. Quality Management Case Study
Info: ● Applying quality management concepts through a case study, allowing participants to explore real-world scenarios.
11. Summary and Action Planning
Info: ● Engaging final activity to summarize key takeaways.
● Participants will leave with actionable plans for improving quality in their workplaces.
Event Venue & Nearby Stays
For venue details, reach us at [email protected], PH: + 61(0) 2 80155605, Petaling Jaya, Malaysia
MYR 2203.74 to MYR 3358.63
